Technical Support Manager

Hatch Asia; Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in specialty rentals seeks a talented professional to enhance customer experience and satisfaction. This role involves technical support, fleet management, and driving improvements for the company’s competitive edge in Southeast Asia. Ideal candidates will have a strong engineering background and excellent problem-solving skills, while contributing to a dynamic work environment.

Qualifications

• Sound knowledge of ASR products.
• Strong background with electronic engines and controls.
• Ability to work in a fast-paced environment.

Responsibilities

• Ensure healthy fleet life and manage technical support.
• Conduct breakdown analysis and troubleshoot issues.
• Drive continuous improvement and customer satisfaction.

Skills

Analytical mindset

Problem-solving skills

Interpersonal skills

Excellent communication

Curiosity about digitalization

Education

Bachelor's Degree in Mechanical, Electrical Electronic, or Mechatronic Engineering

Job description

Our Vision is to be the preferred talent partner in Asia to accurately identify and integrate high potential talents for our clients and accomplish our candidates' career success.
Over the years, we have innovated and improved how we identify and assess talents to deliver our clients' successful talent strategies.
Our client has established itself as a renowned manufacturingcompany providingsolutions across severalindustries - electronics, medical research, renewable energy, food production, infrastructure and many more.

We are looking for an exceptional individual who can contribute to the sustainable profitable growth of specialty rental in SEA by creating ultimate customer experience andsatisfaction

The Challenges

• ensure a healthy fleet life, in terms of aging, availability and aesthetic
• Regular check and monitoring of fleet tagging, resource numbers, decals, appearance & cleanness, SV & SRV tagging
• Breakdown analysis with action plan, troubleshooting action plan and protocol (both internal and external)
• Poka-Yoke processes for dynamic and empowered maintenance by having SOP for each type of maintenance, onsite and offsite
• Daily technical support to the team/customer and related continuous improvement projects
• Drive connectivity as a pro-active uptime and business tool, gaining insights and driving learning through the organization
• Identify and address problems and opportunities in service strategy for the company to outperform the competition
• Resolve customer disputes with regards to all service deliverables and their performance
• Visit and evaluate customer feedback, take corrective actions, provide advice and training when required
• Improvement, standardization and going beyond in every step of customer interaction during mob/ demob/ maintenance process.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations per ISO requirements
• Ownership of DB / sharepoints etc follow up and Analysis
• Warranty reporting
• Machine updates and modifications ECB follow up and implementation
• Alignment of maintenance processes in the region, both in terms of correct execution of SOP and efficiency.

What It Takes

• Bachelors Degree in Mechanical, Electrical Electronic, Mechatronic Engineering
• Sound knowledge of ASR products and associated products
• Strong background and experience with engines, electronic engines, compressor modules and controls.
• Analytical mindset and good problem-solving skills.
• Embracing challenges in multicultural environment with strong focus on continual improvement is required
• You have a structured, independent way of working and a quick grasp
• Great interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Curious about digitalization and innovative processes using
• Interested candidates, please click the "Apply To Position" Button.All information will be kept in the strictest confidentiality.
  Notification priority will be given to shortlisted candidates.
  Employment Agency No: 11C5794