Technical Support 机械技术员

Artworld Technology Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company is seeking a skilled technician to provide onsite installation support and technical troubleshooting. The ideal candidate will possess a diploma, language proficiency in English and Mandarin, and strong problem-solving skills. Join a friendly work environment with ongoing training and career advancement opportunities while earning a competitive salary of up to RM4,000 monthly.

Benefits

EPF/SOCSO contributions

Ongoing career development and training

Medical reimbursement

Company uniform, bonuses, and incentives

Access to latest technology and resources

Qualifications

• Proficiency in English and Mandarin.
• Familiarity with mechanical technology.
• Ability to read technical drawings.

Responsibilities

• Provide professional advice and conduct machine operation training.
• Offer technical support and troubleshoot problems.
• Document technical knowledge and maintain client relationships.

Skills

Strong troubleshooting skills

Problem-solving skills

Teamwork abilities

Communication abilities

Education

Diploma

Job description

Job Responsibilities

• Provide professional advice to customers onsite regarding machine installation environment, computer hardware/software systems, and electrical specifications.
• Set up machine installations and conduct machine operation training at customer sites.
• Offer technical support to users by answering questions, troubleshooting problems, and providing training.
• Acquire technical knowledge on product applications.
• Research and identify solutions to software and hardware issues.
• Ask targeted questions to understand the root cause of problems quickly.
• Guide clients through troubleshooting steps via phone, email, or chat until issues are resolved.
• Escalate unresolved issues to appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Refer to internal databases or external resources for technical solutions.
• Ensure all issues are properly logged.
• Prioritize and manage multiple open issues concurrently.
• Follow up with clients to ensure their machines are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge through notes and manuals.
• Maintain positive relationships with clients.

Job Requirements

• Minimum education: Diploma.
• Language skills: Proficiency in English and Mandarin.
• Familiarity with modern mechanical technology and capability to operate and maintain complex machinery.
• Ability to read and understand technical drawings and instructions.
• Strong troubleshooting and problem-solving skills.
• Good teamwork and communication abilities.
• Young, energetic, and innovative spirit.

Job Benefits

• Location: Company headquarters in Kuala Lumpur.
• EPF/SOCSO contributions.
• Competitive salary up to RM4,000 and benefits.
• Ongoing career development and training.
• Friendly work environment.
• Access to latest technology and resources.
• Incentive programs for career growth.
• Professional training from experienced engineers.
• Company uniform, bonuses, and incentives.
• Medical reimbursement.
• Close to KTM station.
• Opportunities for career advancement and annual salary increases.

Join us and be a vital part of our technological advancement! We welcome all tech enthusiasts and innovative professionals. Let’s embark on a new career journey together!