Technical Support - Japanese Speaker (Fresh Grad May 2026)

DXC Technology; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT services firm is seeking a Technical Support representative fluent in Japanese to assist various customers with technical issues. Ideal candidates are fresh graduates or individuals from any background, especially those who can demonstrate superior communication skills in Japanese. The role is located in Petaling Jaya, offering numerous development opportunities and a supportive culture.

Benefits

Extensive onboarding resources

Global recognition platform

Flexible leave options

Volunteer days for charitable services

Employee Assistance Program

Qualifications

• Proficient in both verbal and written communication in Japanese.
• Strong analytical skills and problem-solving abilities.
• Familiarity with software and hardware for computing equipment.

Responsibilities

• Resolve hardware and software technical issues for businesses and end users.
• Respond to service, product, and customer-relations questions.
• Assist businesses and users proactively to reduce issues.

Skills

Excellent verbal and written communication skills in JAPANESE

Excellent analytical and problem-solving skills

Software and hardware knowledge of computing

Understanding of case management databases

Willing to work in shifting schedule

Willing to work at Petaling Jaya Office

Education

Any background is encouraged to apply.

Open to fresh graduates graduating in 2024

Relevant industry qualification where applicable

Job description

Technical Support - Japanese Speaker (Fresh Grad May 2026)

DXC Technology is a leading Fortune 500 IT services company with a global presence and a track record of delivering and modernizing mission-critical IT systems. We serve customers across various industries and mirror how they think about traditional and digital IT needs: Modern Workplace, IT Outsourcing, Cloud, Security, Applications, Analytics and Engineering, and BPO including BPaaS. We have extensive knowledge of customer IT estates and the ability to deliver each layer of the stack.

Responsibilities

• Successfully resolve hardware and software technical issues from incoming internal or external businesses and end users' contacts
• Respond to service, product, technical, and customer-relations questions
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
• Evaluate unique or complex installations or configurations and make recommendations for resolution
• Articulate clearly in writing and verbally
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met

Education and Experience Required

• Any background is encouraged to apply.
• Open to fresh graduates who are graduating in year 2024
• Relevant industry qualification where applicable

Knowledge and Skills

• Excellent verbal and written communication skills in JAPANESE to support JAPANESE customers
• Excellent analytical and problem-solving skills
• Software and hardware knowledge of computing, storage and peripheral devices
• Understanding of case management databases and tools
• Willing to work in shifting schedule
• Willing to work at Petaling Jaya Office

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work. Some of these include:

• Extensive resources to support onboarding and continual development including DXC University
• DXC Recognition, our global platform that fosters appreciation and real-time reward
• Incentives for referring friends and family to work at DXC
• Flexible leave options, including purchased leave
• Volunteer days for charitable and emergency services
• Well-being support through an Employee Assistance Program

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, please press the "Apply Now" button to submit your resume. We are committed to a hiring process that is enjoyable, thorough, and fair, and to providing an environment where you can thrive and learn about us.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and welcomes submissions from people from all walks of life. We celebrate diversity and recognise that the unique contributions of our people give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. Our inclusive culture powers our results, and the company grows only if its people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities