Technical Support (Japanese Speaker)

DXC Technology; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global IT services leader is seeking a Technical Support representative who speaks Japanese (JLPT N2) to resolve technical issues related to hardware and software. The ideal candidate has a diploma or bachelor's degree and 0-2 years of relevant experience. Strong communication skills and superior customer service capabilities are essential for success in this role. This position is based in Petaling Jaya and offers flexibility with a focus on collaborative work.

Qualifications

• 0-2 years’ experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Responsibilities

• Successfully resolve technical issues from incoming internal or external businesses.
• Respond to service, product, and technical questions.
• Proactively assist users to reduce problem occurrence.
• Evaluate unique installations or configurations and make recommendations.
• Engages team members for support as required to meet SLA demands.

Skills

Excellent verbal and written communication skills – JAPANESE (JLPT N2)

Experience in troubleshooting in a technical environment

Excellent analytical and problem-solving skills

Software and hardware knowledge of computing, storage and peripheral devices

Understanding of case management databases and tools

Superior customer service skills

Phone and remote support experience

Willing to work in shifting schedule

Willing to work in Petaling Jaya

Education

Diploma or bachelor’s degree

Job description

Technical Support (Japanese Speaker)

Job Description

About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

Responsibilities

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user contacts and proactive notification systems.
• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

Requirements

• Diploma or bachelor’s degree
• 0-2 years’ experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills

• Excellent verbal and written communication skills – JAPANESE (JLPT N2)
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem-solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Understanding of case management databases and tools.
• Superior customer service skills.
• Phone and remote support experience. E-support experience and knowledge.
• Willing to work in shifting schedule
• Willing to work in Petaling Jaya

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available.