Technical Support (IT Hardware)

ASUS; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology company in Kuala Lumpur is seeking a Technical Support Specialist to handle technical tasks and provide solutions efficiently. The ideal candidate should have a diploma in a relevant field and at least two years of experience. Strong problem-solving skills and a good command of English are essential. This role offers an opportunity to develop training materials and work closely with service partners.

Qualifications

• At least two (2) years of relevant experience.

Responsibilities

• Complete technical tasks, assignments, and provide solutions via ticketing system within SLA.
• Track ticket status and ensure SLA compliance.
• Prepare daily, detailed technical support reports.
• Conduct site visits and gather information to assist the technical team.
• Develop training material and deliver courses to Authorized Service Centre, Call Centre agents, and Enterprise Customer technical staff.

Skills

Problem-solving skills

Initiative

Ability to lead change

Fast learner

Good command of spoken and written English

Education

Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Mathematics, Science & Technology

Job description

Responsibilities

• Complete technical tasks, assignments, and provide solutions via ticketing system within SLA.
• Track ticket status and ensure SLA compliance.
• Prepare daily, detailed technical support reports.
• Carry out regular review of product performance, repair, and returns data.
• Update daily and weekly status reports in a timely manner.
• Perform technical diagnosis and fault finding.
• Contribute to root cause analysis, rectification process, and solutions.
• Conduct site visits and gather information to assist the technical team.
• Develop training material and deliver courses to Authorized Service Centre, Call Centre agents, and Enterprise Customer technical staff.
• Maintain close liaison with Authorized Service Partners to ensure consistent understanding of technical issues and communicate commercial impact to key stakeholders.
• Execute ad‑hoc strategic initiatives as required by management.

Qualifications

• Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Mathematics, Science & Technology, or equivalent.
• At least two (2) years of relevant experience.
• Strong problem‑solving skills, initiative, and ability to lead change in a fast‑paced environment.
• Fast learner who is pleasant, patient, and self‑disciplined.
• Good command of spoken and written English.