Technical Support Executive (Taiwan Market)

ManpowerGroup Malaysia; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the technical support field is seeking a Technical Support Executive for the Taiwan Market. This role involves providing remote support to customers and requires a degree along with strong communication skills in Mandarin. Fresh graduates are welcome to apply, making this an excellent entry-level opportunity in a dynamic environment.

Qualifications

• Fresh graduates encouraged to apply.
• At least one year of experience in contact center or customer support.
• Good command of spoken and written Mandarin.

Responsibilities

• Provide remote technical support to customers via various channels.
• Accountable for case management in line with service targets.
• Educate customers on printer and printing software technology.

Skills

Communication

Problem Solving

Team Player

Education

Degree in any discipline

Tools

MS Office

Job description

Technical Support Executive - Taiwan Market

Salary: RM4,500
Selangor, Malaysia

Job Descriptions:

Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
Deliver the best customer experience by adhering to the Company policies and procedures.
Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.
Educate and guide customer on printer and printing software technology
Contribute to the knowledge management database available to all staff.
Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship
Job Requirements:

Degree in any discipline. Fresh graduate is encouraged to apply.
At least one (1) year working experience in contact center or customer support related field.
Good command of spoken and written Mandarin.
Proficient in relevant computer applications like MS Office.
Demonstrate excellent communication and problem-solving skills.
Highly motivated and result-oriented team player with good interpersonal skills.
Able to work independently and as a team.
Have pleasant disposition and attitude.
Ability to handle stressful situation appropriately.
Able to work on rotational shifts and public holidays.