Technical Support Executive

M-Link System (M) Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in IT distribution is seeking a Technical Support Executive to provide customer support and training. The candidate should have a diploma in Computer Science or related fields and at least 1-2 years' experience in networking. This role involves preparing quotations, reporting, and offering technical assistance to clients and the sales team.

Qualifications

• Minimum of 1-2 years’ working experience in a related field.
• Independent, self-motivated, and capable of working under pressure.

Responsibilities

• Respond to customer inquiries and recommend suitable solutions.
• Prepare proposals and quotations within established timelines.
• Provide pre- and post-sales support to customers.

Skills

Technical Knowledge in Networking Products

Communication Skills

Presentation Skills

Education

Diploma in Computer Science

Diploma in Information Technology

Job description

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Respond promptly to customer inquiries and recommend suitable solutions.

Prepare proposals and quotations within established timelines, and with right pricing to win the deals.

Work with Brand Principals to get special pricing to support tenders or projects.

Keep funnel reports and job sheets up to date.

Provide technical support and product training to the internal sales team.

Provide pre- and post-sales support to customers when required.

Requirements:

Diploma or higher in Computer Science, Information Technology, or a related field.

Minimum of 1-2 years’ working experience in a related field with strong technical knowledge in networking products.

Excellent communication and presentation skills in English.

Independent, self-motivated, and capable of working under pressure.

Unlock job insights

Salary match Number of applicants Skills match

Computer Software & Networking 51-100 employees

M-Link System (M) Sdn Bhd is one of the largest Multi-Branding Hardware & Software Distributor in Malaysia and having over 30 years of experience in the IT industry. We are always expanding and have excellent networking relationships with over 5,000 resellers in Malaysia, whom we are consistently distributing a wide variety of products and services to.

Through the years, M-Link System (M) Sdn Bhd has proven to be consistently at the forefront of the distribution services in Malaysia. Leading the change with our comprehensive market knowledge, product expertise and corporate services.

Our Services

Comprehensive range of products from leading international computer hardware manufacturersNationwide coverageStrong telemarketing base to serve you to meet your needsStock availability at fair market priceJust in time door to door delivery to reseller’s doorstepTechnical support through email, call-in, walk-in and on-siteValue-added services such as integration, configuration, assembly, maintenance services contract & etc.Marketing support such as advertisements, promotions, new product launches, seminars, roadshows & etc.Electronic information - promptly updated M-Link Website, products and promotions flyers and pricelists, daily SMS promotions & etcs…Continue introducing new products at fair market price

M-Link System (M) Sdn Bhd is one of the largest Multi-Branding Hardware & Software Distributor in Malaysia and having over 30 years of experience in the IT industry. We are always expanding and have excellent networking relationships with over 5,000 resellers in Malaysia, whom we are consistently distributing a wide variety of products and services to.

Through the years, M-Link System (M) Sdn Bhd has proven to be consistently at the forefront of the distribution services in Malaysia. Leading the change with our comprehensive market knowledge, product expertise and corporate services.

Our Services

Comprehensive range of products from leading international computer hardware manufacturersNationwide coverageStrong telemarketing base to serve you to meet your needsStock availability at fair market priceJust in time door to door delivery to reseller’s doorstepTechnical support through email, call-in, walk-in and on-siteValue-added services such as integration, configuration, assembly, maintenance services contract & etc.Marketing support such as advertisements, promotions, new product launches, seminars, roadshows & etc.Electronic information - promptly updated M-Link Website, products and promotions flyers and pricelists, daily SMS promotions & etcs…Continue introducing new products at fair market price

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What can I earn as a Technical Support Executive