Technical Support Engineering (Power Platform)

Microsoft; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated technical support professional to join their dynamic team. In this role, you will engage with customers to troubleshoot and resolve issues, utilizing your analytical skills and knowledge of Microsoft technologies. You will also have the opportunity to contribute to product improvements and collaborate with various teams. This position offers a chance to grow in a supportive environment that values your contributions and fosters professional development. If you are passionate about technology and customer satisfaction, this is the perfect opportunity for you.

Qualifications

• Bachelor's degree in IT or related field with 1+ years of experience.
• 3+ years of relevant experience or equivalent experience.

Responsibilities

• Review and resolve customer issues using troubleshooting tools.
• Provide feedback for product improvements and participate in case triage meetings.

Skills

Technical Support

Problem Resolution

Analytical Skills

Communication Skills

Microsoft Technologies Knowledge

Education

Bachelor's degree in Computer Science

Microsoft Technology Certifications

Tools

Microsoft Dynamics 365 CE

SQL Server

Visual Studio

Job description

Responsibilities (Text Only)

1. Response and Resolution: Review issues and contact customers to understand their problems. Keep customers informed about the status and solutions. Use troubleshooting tools (e.g., event logs, performance traces) to resolve issues. Document technical work and research. Analyze problems and develop solutions using log analysis and proprietary tools. Collaborate across teams to resolve moderately complex customer issues.
2. Readiness: Attend training sessions, including non-technical ones, to become proficient in support topics.
3. Product/Process Improvement: Provide feedback to improve products and escalate potential defects. Use automated tools to deliver solutions and suggest improvements. Participate in case triage meetings to share ideas.
4. Other: Embody company culture and values.

Qualifications (Text Only)

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, consulting, or IT experience, OR
• 3+ years of relevant experience, OR
• Equivalent experience.

Preferred Qualifications:

• Microsoft Technology Certifications.
• Experience with Microsoft Dynamics 365 CE / Power Platform or a developer-focused background. Knowledge of other Microsoft technologies like SQL Server, IIS, ADFS, Exchange, Visual Studio is advantageous.
• Strong analytical, problem resolution, judgment, and decision-making skills.
• Support professional or IT technical consulting experience is a plus.
• Language skills: English (confident reading, writing, speaking); Mandarin (optional, fluent reading, writing, speaking).
• Ability to meet security screening requirements, including Microsoft Cloud Background Check.

Microsoft is an equal opportunity employer and provides accommodations for applicants with disabilities upon request.