Technical Support Engineer (SQL Data Warehouse)

Microsoft; Kuala Lumpur; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated technical support professional to tackle complex customer issues and drive product improvements. This role emphasizes collaboration, professional development, and community building within the technical support domain. You will leverage your expertise in database management and cloud technologies, particularly Azure, to enhance customer satisfaction and contribute to innovative solutions. If you are passionate about technology and eager to grow in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in technical support or related fields.
• Proficiency with database management systems and cloud technologies.

Responsibilities

• Investigate and resolve complex customer technical issues.
• Lead knowledge-sharing initiatives and mentoring programs.
• Engage with engineering teams to improve products.

Skills

Technical Support

Database Management

Networking Knowledge

Azure SQL Database

Big Data Technologies

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Information Technology

Tools

SQL Server

Oracle

MySQL

Azure Synapse Analytics

Snowflake

Job description

Responsibilities (Text Only)

1. Response and Resolution: You own, investigate, and solve complex customer technical issues. Act as an advisor to the customer, collaborating within and across teams, and leveraging troubleshooting tools and practices.
2. Readiness: Lead in building communities with peer delivery roles. Share knowledge through readiness programs, technical coaching, and mentoring of others.
3. Professional Development: Deepen your technical and professional skills to resolve complex customer issues through training and readiness initiatives.
4. Product/Process Improvement: Engage with Microsoft Engineering/Supportability teams to investigate potential product defects. Help develop automation techniques and diagnostic tools to drive product improvements.

Qualifications (Text Only)

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or a related field AND 3+ years of technical support, consulting, or IT experience OR 5+ years of equivalent experience.
• Proficiency with one or more of the following technologies/products:
• Database Management Systems like SQL Server, Oracle, MySQL, etc. DBA experience is a plus.
• Basic networking knowledge.
• Hands-on experience with Azure SQL Database, Azure Synapse Analytics, or other cloud-based databases.
• Experience with big data technologies, data integration, Snowflake, distributed systems, or similar technologies.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law.

If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.

Benefits and perks listed may vary depending on employment type and country.