Technical Support Engineer - MySQL or PostgreSQL

Microsoft; Kuala Lumpur; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated technical support professional to tackle complex customer issues and enhance product processes. This role involves collaborating with engineering teams to drive improvements and mentoring peers through readiness programs. The ideal candidate will possess a strong foundation in database technologies, exceptional problem-solving skills, and a passion for technology. Join a forward-thinking company that values lifelong learning and offers opportunities for professional development in a dynamic environment.

Qualifications

• Bachelor's degree in IT or related field with 3+ years of experience.
• Excellent understanding of database concepts and SQL.

Responsibilities

• Own and resolve complex customer technical issues.
• Lead knowledge sharing through coaching and mentoring.

Skills

Database concepts

SQL language

Problem solving skills

Communication skills

Azure support

Open Source Databases

Networking skills

Education

Bachelor's degree in Computer Science

5+ years of technical support experience

Job description

Responsibilities (Text Only)

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Qualifications (Text Only)

Required Qualifications: • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience o OR 5+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification: English Language: fluent in reading, writing and speaking. Skill Qualifications: • Excellent understanding of Database concepts and deployments • Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language • Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions • Excellent Communication Skills - verbal, listening, and written (including technical writing). • Passion for technology, lifelong learning and professional development. • Experience supporting Azure or other cloud-based solutions • Microsoft certifications in data platform or Azure technologies • Experience using and troubleshooting Open Source Databases like MySQL, PostgreSQL • Experience troubleshooting distributed solutions • Basic Networking, Storage, Platform and Windows troubleshooting skills Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.