Technical Support Engineer (Microsoft Dynamics 365 CE / Power Platform)

Microsoft; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading company is seeking a Technical Support Specialist to assist customers with technical issues. The role involves troubleshooting, collaborating across teams, and providing feedback for product improvements. Candidates should have experience in technical support or a relevant degree, with knowledge of Microsoft technologies being a plus.

Qualifications

• At least 2 years of experience in technical support or a relevant degree.
• Knowledge of Microsoft technologies is desirable.

Responsibilities

• Review issues and contact customers to understand their problems.
• Provide feedback to improve products and suggest improvements.

Skills

Problem-Solving

Analysis

Decision-Making

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in IT

Tools

SQL Server

IIS

ADFS

Exchange

Visual Studio

Job description

Responsibilities (Text Only)

1. Response and Resolution: Review issues and contact customers to understand their problems. Keep customers informed about the status and solutions. Use troubleshooting tools (e.g., event logs, performance traces) to resolve issues. Document technical work and research. Analyze problems and develop solutions using log analysis and proprietary tools. Collaborate across teams and products to resolve moderately complex customer issues.
2. Readiness: Attend training sessions, including non-technical ones, to become proficient in support topics.
3. Product/Process Improvement: Provide feedback to improve products, identify potential defects, and escalate issues. Use automated tools to deliver solutions and suggest improvements. Participate in case triage meetings and share ideas for problem resolution.
4. Other: Embody company culture and values.

Qualifications (Text Only)

1. Required Qualifications:
   • At least 2 years of experience in technical support, consulting, or IT, or a bachelor’s degree in computer science, IT, or related field.
   • Experience in areas like Microsoft Dynamics 365 CE, Power Platform, or a developer background is beneficial but not essential.
   • Knowledge of Microsoft technologies such as SQL Server, IIS, ADFS, Exchange, Visual Studio is desirable.
   • Strong problem-solving, analysis, and decision-making skills to assist customers with technical issues.
   • Support professional or IT technical consulting experience is a plus.
   • Language Skills: Confident in reading, writing, and speaking English; proficiency in Mandarin is optional.
2. Security and Compliance: Ability to meet Microsoft, customer, and government security screening requirements, including passing the Microsoft Cloud Background Check every two years.
3. Equal Opportunity Statement: Microsoft is an equal opportunity employer and provides accommodations for applicants with disabilities.