Technical Support Engineer-Microsoft Dynamics 365 CE

Microsoft; Kuala Lumpur; On-site; USD 25,000 - 40,000; Full time

Job summary

A leading company seeks a technical support professional to manage customer issues effectively. You will engage with clients, utilize troubleshooting tools, and collaborate across teams to enhance product quality. Candidates should have a Bachelor's degree in Computer Science or IT and relevant experience in support roles.

Qualifications

• 1+ years of technical support/consulting experience or 3+ years relevant experience required.
• Experience with Microsoft technologies advantageous.
• Strong analytical, problem resolution, and decision-making skills.

Responsibilities

• Respond to and resolve customer issues using troubleshooting tools.
• Document technical work and analyze problems for solutions.
• Collaborate across teams for issue resolution.

Skills

Analytical skills

Problem resolution

Decision-making

Education

Bachelor's degree in Computer Science

Degree in IT or related field

Tools

Microsoft Dynamics 365 CE / Power Platform

SQL Server

Visual Studio

Job description

Responsibilities

• Responds to and reviews issues, contacting customers to understand their concerns.
• Ensures customers are kept informed about the status and solutions of their issues.
• Utilizes troubleshooting tools (e.g., event logs, performance traces) to resolve customer issues.
• Resolves or escalates varied customer issues.
• Documents technical work and research.
• Analyzes problems and develops solutions using log analysis and proprietary tools.
• Collaborates across teams and products to resolve moderately complex issues.

Readiness

• Attends training sessions, both technical and non-technical, to gain proficiency in support topics.

Product/Process Improvement

• Provides feedback to improve products and supports escalation of potential defects.
• Utilizes automated tools to resolve issues and suggests improvements.
• Participates in case triage and discussion meetings to share ideas.

Other

• Embodies company culture and values.

Qualifications

Required Qualifications:

• Bachelor's degree in Computer Science, IT, or related field AND 1+ years of technical support/consulting experience, OR
• 3+ years of relevant experience, OR
• Equivalent experience.

Preferred Qualifications:

• 2+ years in technical support or consulting, or a related degree.
• Experience with Microsoft Dynamics 365 CE / Power Platform or a developer background is beneficial but not essential.
• Knowledge of other Microsoft technologies (SQL Server, IIS, ADFS, Exchange, Visual Studio) is advantageous.
• Strong analytical, problem resolution, judgment, and decision-making skills.
• Support or IT consulting experience is a plus.

Language Skills

• English: confident in reading, writing, and speaking.
• Mandarin: fluent in reading, writing, and speaking (optional).

Additional Requirements

• Ability to pass Microsoft security screenings, including the Microsoft Cloud Background Check.

Microsoft is an equal opportunity employer. Qualified applicants will be considered without regard to various protected characteristics. Assistance or accommodations for disabilities are available upon request through the Accommodation request form.