Technical Support Engineer - Microsoft Dynamics 365 CE

Microsoft; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Specialist, where you'll engage with customers to resolve technical issues and enhance their experience with cutting-edge Microsoft technologies. This role requires strong analytical and problem-solving skills, along with a commitment to customer satisfaction. You'll have the opportunity to collaborate with diverse teams, provide valuable feedback for product improvements, and participate in training sessions to enhance your expertise. If you're passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• At least 2 years of experience in technical support or a related field.
• Strong analytical and problem resolution skills are essential.

Responsibilities

• Review issues and contact customers to understand their concerns.
• Provide feedback to improve products and support processes.
• Collaborate across teams to resolve moderately complex issues.

Skills

Technical Support

Analytical Skills

Problem Resolution

Microsoft Dynamics 365 CE

Power Platform

SQL Server

IIS

ADFS

Exchange

Visual Studio

Education

Bachelor's Degree in Computer Science

Experience in IT or Consulting

Job description

Responsibilities (Text Only)

1. Response and Resolution: Review issues and contact customers to understand their concerns. Keep customers informed about the status and solutions of their issues. Use troubleshooting tools (e.g., event logs, performance traces) to assist in resolving customer issues. Resolve or escalate diverse customer issues. Document technical work and research. Analyze problems and develop solutions using log analysis and proprietary tools. Collaborate across teams and products to resolve moderately complex issues.
2. Readiness: Attend training sessions, including non-technical ones, to become proficient in support topics.
3. Product/Process Improvement: Provide feedback to improve products and support processes. Identify potential defects and escalate them to senior engineers. Use automated tools to deliver solutions and suggest improvements for these tools. Participate in case triage meetings and discussions to resolve problems collaboratively.
4. Other: Embody company culture and values.

Qualifications (Text Only)

1. Required Qualifications:
   • At least 2 years of experience in technical support, consulting, or IT, or a bachelor's degree in computer science, IT, or related field.
   • Experience in areas such as Microsoft Dynamics 365 CE, Power Platform, or a developer background is beneficial but not mandatory.
   • Knowledge of other Microsoft technologies like SQL Server, IIS, ADFS, Exchange, Visual Studio is advantageous.
   • Strong analytical, problem resolution, judgment, and decision-making skills.
   • Experience as an IT support professional or technical consultant is a plus.
   • Language Skills:
     • English: confident in reading, writing, and speaking.
     • Mandarin (optional): fluent in reading, writing, and speaking.
   • Ability to pass Microsoft, customer, and government security screenings, including the Microsoft Cloud Background Check, which is required upon hire and every two years thereafter.
2. Microsoft is an equal opportunity employer. All qualified applicants will be considered without regard to age, ethnicity, gender, or other protected characteristics. Reasonable accommodations are available for applicants with disabilities during the application process.