Technical Support Engineer (Mechanical Engineer)

Mettler Toledo; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a leading provider of precision measurement solutions as a Technical Support Engineer in Selangor. In this full-time role, you'll deliver high-quality support and training for cutting-edge products, ensuring customer satisfaction and engagement. We're looking for someone with a technical background and strong problem-solving skills who is eager to contribute to our innovative team.

Benefits

Competitive compensation

Comprehensive benefits

Opportunities for professional development

Qualifications

• At least 2 years of experience in a technical support or customer service role.
• Proficiency in English and Bahasa Malaysia, both written and verbal.
• Demonstrated ability to work independently and in a team.

Responsibilities

• Providing comprehensive technical support to customers via phone, email, or in-person.
• Troubleshooting and resolving technical issues related to products.
• Conducting product demonstrations and training sessions for customers.

Skills

Problem-Solving

Analytical Skills

Communication

Interpersonal Skills

Education

Technical education in automation or mechatronics

Job description

Technical Support Engineer (Mechanical Engineer)

About the role

Mettler-Toledo (M) Sdn Bhd is seeking a full-time Technical Support Engineer (Non-IT) to join our team in Petaling, Selangor. In this role, you will be responsible for providing high-quality technical support and troubleshooting for our range of innovative precision measurement products and solutions.

What you'll be doing

Providing comprehensive technical support to customers via phone, email, or in-person interactions

Troubleshooting and resolving technical issues related to our products, ensuring customer satisfaction

Documenting and escalating complex issues to the appropriate internal teams for resolution

Conducting product demonstrations and training sessions for customers

Collaborating with the sales and marketing teams to support new product introductions and ongoing customer engagement

Maintaining up-to-date knowledge of our product portfolio and industry trends

What we're looking for

At least Completed technical education in automation or mechatronic background

At least 2 years of experience in a technical support or customer service role, preferably in the manufacturing or technology industry

Strong problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical issues

Excellent communication and interpersonal skills, with the ability to explain complex technical information in a clear and concise manner

Demonstrated ability to work independently as well as part of a team

Proficiency in English and Bahasa Malaysia, both written and verbal

What we offer

At Mettler-Toledo (M) Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional development. Our company culture values collaboration, innovation, and a focus on customer satisfaction.

About us

Mettler-Toledo (M) Sdn Bhd is a leading provider of precision measurement solutions for a wide range of industries, including manufacturing, life sciences, and research. With a strong focus on quality, innovation, and customer success, we have established a global presence and are renowned for our industry-leading products and services.

Apply now for this exciting opportunity to join our team and contribute to the success of our company.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Technical Support Engineer? Which of the following languages are you fluent in? Do you have technical support experience? Do you have customer service experience? How would you rate your English language skills?

Manufacturing, Transport & Logistics 101-1,000 employees

METTLER TOLEDO specializes in precision instruments and is one of the world's largest suppliers of weighing systems. We are a market leader in a number of related measurement technologies; serving global customers with over 16,000 employees worldwide. Our organizational concept is decentralized, gives a good level of autonomy and encourages entrepreneurial management responsibility within the corporate framework and strategies.

METTLER TOLEDO specializes in precision instruments and is one of the world's largest suppliers of weighing systems. We are a market leader in a number of related measurement technologies; serving global customers with over 16,000 employees worldwide. Our organizational concept is decentralized, gives a good level of autonomy and encourages entrepreneurial management responsibility within the corporate framework and strategies.

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What can I earn as a Technical Support Engineer