Technical Support Engineer- Dynamics 365 Finance

Microsoft; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company located in Kuala Lumpur is seeking a professional to provide Tier 2/3 support for Finance related issues in Dynamics 365 Finance. The role requires strong knowledge of Finance modules and troubleshooting skills using various tools. Ideal candidates should have proficiency in JavaScript, TypeScript, and related technologies. The company promotes a diverse workplace and encourages all qualified applicants to apply.

Qualifications

• Strong understanding of Dynamics 365 Finance modules.
• Excellent problem-solving and communication skills.
• Ability to use browser developer tools for debugging.
• Analyze logs and reproduction steps to identify causes.

Responsibilities

• Provide Tier 2/3 support for Finance related issues.
• Perform advanced troubleshooting with Visual Studio and Azure.
• Collaborate with global teams to resolve complex issues.
• Document solutions and contribute to knowledge bases.

Skills

Dynamics 365 Finance modules

Problem-solving skills

JavaScript

TypeScript

C#

.NET technologies

SQL

Azure services

Power Platform

Lifecycle services (LCS)

Job description

Responsibilities (Text Only)

- Provide Tier 2/3 support for Finance related issues in Dynamics 365 Finance (Modules like AR, AP, General ledger, Project operations, Fixed assets, Budget, HR etc.). - Perform advanced troubleshooting using tools like Visual Studio, LCS, and Azure telemetry. - Analyze and resolve system problems across Finance related modules. - Collaborate with global support teams to escalate and resolve complex issues. - Document technical solutions and contribute to internal knowledge bases. - Participate in onboarding and training sessions for new Finance features. - Act as a liaison between frontline support and product engineering teams.

Qualifications (Text Only)

- Strong understanding of Dynamics 365 Finance modules. - Excellent problem-solving and communication skills. - Proficiency in JavaScript, TypeScript, C# and .NET technologies. - Familiarity with Microsoft SQL, Azure services, Power Platform, and lifecycle services (LCS). - Ability to use browser developer tools (e.g., pressing F12 in Edge) to inspect APIs and debug client-side behavior. - Analyze logs, traces, and reproduction steps to identify root causes in a complex environment. - Having accounting knowledge is a plus. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.