Technical Support Engineer- Dynamics 365 Customer Engagement(CE)

Microsoft; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Technical Support Professional to join its team in Kuala Lumpur. The role involves investigating and resolving technical issues, collaborating across teams, and contributing to product improvement initiatives. Candidates should have 3+ years in technical support or a related field, with knowledge of Microsoft technologies being preferred. The position offers competitive salary and benefits.

Qualifications

• 3+ years of technical support or consulting experience.
• Experience with Microsoft technologies is desirable.
• Strong analysis and problem-solving skills.

Responsibilities

• Investigate and solve customer technical issues.
• Participate in building communities with peers.
• Identify and escalate potential product defects.

Skills

Technical support experience

Problem resolution

Decision-making skills

Education

Bachelor's degree in Computer Science or IT

Tools

Microsoft Dynamics 365 CE

SQL Server

Visual Studio

Job description

Responsibilities

• Response and Resolution: You own, investigate, and solve customer technical issues by collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and share your knowledge where appropriate.
• Technical Development: You develop specific technical and professional skills to resolve customer issues through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately, contributing to Microsoft product improvements.

Qualifications

Required Qualifications:

• 3+ years of technical support, technical consulting, or information technology experience, or a bachelor’s degree in computer science, IT, or a related field.
• Experience in areas such as Microsoft Dynamics 365 CE / Power Platform or a developer-focused background is beneficial but not essential.
• Knowledge of other Microsoft technologies like SQL Server, IIS, ADFS, Exchange, Visual Studio is also desirable.
• Strong analysis, problem resolution, judgment, and decision-making skills to assist customers with technical issues.
• Experience as an IT support professional or technical consultant is a plus.

Language Qualifications:

• English: Confident in reading, writing, and speaking.
• Mandarin (optional): Fluent in reading, writing, and speaking.

Ability to meet Microsoft, customer, and government security screening requirements is required, including passing the Microsoft Cloud Background Check upon hire, transfer, and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, gender, sexual orientation, disability, or other protected characteristics. Reasonable accommodations are available for applicants with disabilities upon request.

Benefits and perks may vary depending on employment nature and country.