Technical Support Engineer (Data and AI Intelligent Platform)

Microsoft; Kuala Lumpur; On-site; MYR 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a passionate individual to enhance customer support experiences. In this role, you will act as a technical focal point, utilizing your problem-solving skills to provide effective solutions for customers. You will collaborate with global teams to advocate for product improvements and empower customers in their journey with technology. This position offers the chance to work with cutting-edge AI technologies and contribute to transformative solutions in Data and AI. Join a dynamic team that values your input and fosters continuous learning and innovation.

Qualifications

• Proven problem-solving and troubleshooting skills.
• Experience with programming languages like Python or JavaScript.

Responsibilities

• Act as a technical focal point for customer support.
• Collaborate with global teams to resolve customer issues.

Skills

Problem-solving skills

Customer advocacy

Communication skills

Technical support experience

Interest in AI technologies

Education

BS or MS Degree in Computer Science

Equivalent work experience

Tools

Python

JavaScript

C#

Docker

Kubernetes

RESTful APIs

Azure

Job description

Responsibilities (Text Only)

Roles and Responsibilities:

• Ownership of the Customer Support Experience: Act as a technical focal point in cooperative relationships with Microsoft’s global customers, providing timely, accurate, and effective solutions for their issues.
• Ownership of the Resolution for Customer’s issues: Use trace analysis, debug skills, source code, and other proprietary tools to analyze problems and develop solutions to meet customer needs; this may involve writing code. Collaborate with peers, escalations, management, and engineering teams worldwide to resolve customer issues.
• Customer Advocacy: Empower customers to find information, self-solve when they choose, and learn more about Microsoft products, services, and support.
• Product/process Improvement: Document technical work, act as a bridge to internal development teams, and advocate for product enhancements to alleviate customer pain points. Adapt to new support processes and provide feedback for continuous improvement.
• Teamwork: Collaborate with global teams, participate in team-wide shift rotations including mornings, weekends, and public holidays if needed, ensuring service coverage within the scheduled hours.

Qualifications (Text Only)

Required Qualifications:

• BS or MS Degree in computer science, IT services, or equivalent work experience.
• Working experience of more than 6 months is a plus.

Language Requirements:

• Proficiency in reading, writing, and speaking English.
• Mandarin is a plus.

Professional Requirements:

• Passionate about customer-facing tasks and patient in helping others.
• Interest in AI technologies with strong learning ability.
• Proven problem-solving and troubleshooting skills, with the ability to quickly understand and summarize issues.
• Strong interpersonal and communication skills.
• Ability to work independently, raise risks, and actively seek assistance when needed.

Technical Requirements:

• Experience with at least one programming language: Python, JavaScript, C#, Java, R, or C++.
• Basic knowledge of networking, cloud concepts like Docker, Kubernetes, RESTful APIs.
• Experience with AI, OpenAI, or Machine Learning is a plus.
• Knowledge of networking, security, and Azure products is beneficial.
• Customer technical support experience is a plus.

Embrace opportunities to learn, innovate, and contribute to transformative solutions in Data and AI. Join us and empower your future in technology.

Ability to meet Microsoft, customer, and government security screening requirements is mandatory, including passing the Microsoft Cloud Background Check upon hire and every two years.

Microsoft is an equal opportunity employer, considering all qualified applicants without discrimination based on age, race, gender, disability, or other protected characteristics. For assistance or accommodations due to a disability, contact us through the provided form.