Technical Support Engineer ( Crypto startup )

DADACONSULTANTS PTE. LTD.; Pasir Panjang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consultancy in the tech sector is seeking a Technical Support Engineer to join their innovative Web3 team in Malaysia. The role involves providing exceptional technical support, troubleshooting issues within the payments pipeline, and executing data jobs. Candidates should have 2-4 years of experience in technical support or software engineering, along with proficiency in Typescript and SQL. This is an opportunity to be part of a fast-paced environment focused on cutting-edge technologies.

Qualifications

• 2-4 years in technical support or software engineering.
• Proficiency in Typescript and SQL.
• Strong analytical and troubleshooting skills.

Responsibilities

• Provide timely and efficient technical support.
• Troubleshoot and resolve technical issues.
• Execute and monitor data jobs.

Skills

Typescript

SQL

Problem-Solving

Communication

Customer Empathy

Job description

We're seeking a highly skilled Technical Support Engineer to join our innovative team in the Web3 space. As a key member of our team, you'll ensure seamless technical operations and deliver exceptional support to our clients' end-users.

Key Responsibilities

• End-User Support: Provide timely and efficient technical support, resolving customer issues with clarity and precision. Automate support requests where possible.
• Issue Resolution: Troubleshoot and resolve technical issues within our payments pipeline, identifying root causes and implementing fixes.
• Data Jobs: Execute and monitor data jobs, ensuring timely and accurate processing, and address any issues that arise.
• Technical Support: Leverage your technical expertise in Typescript, SQL, and Web3 technologies to provide top-notch support.
• Collaboration: Work closely with our engineering team to implement improvements and maintain high operational standards.

Requirements

• Experience: 2-4 years in technical support or software engineering, with demonstrated ability to handle on-call and technical issues.
• Technical Skills: Proficiency in Typescript and SQL, ability to create data-driven insights, basic knowledge of Cloud infrastructure, and understanding of cryptocurrency and Web3 technologies.
• Problem-Solving: Strong analytical and troubleshooting skills with attention to detail.
• Customer Empathy: Exceptional understanding of customer needs and ability to communicate technical information clearly.
• Communication: Excellent verbal and written communication skills.
• Team Player: Ability to work collaboratively in a fast-paced environment.

Preferred Qualifications

• Blockchain Experience: Experience working in the blockchain or cryptocurrency space.
• Payments Systems: Knowledge of payments systems and pipelines.
• Data Job Management: Familiarity with data job management and monitoring tools.