Technical Support Engineer- Cosmos DB

Microsoft; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Microsoft is hiring for a technical support role in Kuala Lumpur, responsible for providing customer solutions and advocacy. This position demands strong problem-solving skills along with experience in databases and programming. Ideal candidates will possess a bachelor's degree or relevant experience in technical support, with a focus on improving customer satisfaction through effective communication and technical expertise.

Qualifications

• 1+ years of technical support or 3+ years of relevant experience required.
• Experience with NoSQL and relational databases is essential.
• Coding experience with various programming languages required.

Responsibilities

• Act as a technical focal point for customer solutions and issues.
• Empower customers in self-solving and enhance their experience.
• Collaborate with global teams for shift rotations in support.

Skills

NoSQL databases

Relational Databases

C#

C++

Java

JavaScript

Python

Scala

Node.js

Cloud computing technologies

Education

Bachelor's degree in Computer Science, Information Technology or related field

Job description

Responsibilities (Text Only)

Ownership of the Customer Support Experience: Act as a technical focal point in cooperative relationships with Microsoft’s worldwide customers, providing timely, accurate, and effective solutions for their issues.

Ownership of the Resolution for Customer’s issues: Use trace analysis, debug skills, source code, and other proprietary tools to analyze problems and develop solutions to meet customer needs; this may involve writing code. Consult and collaborate with peers, escalations around the world, management, and engineering teams to resolve customer issues.

Customer Advocacy: Empower customers to find information, self-solve when they choose to, and learn more about Microsoft products, services, and support.

Product/process Improvement: Document technical work, act as a bridge to internal development teams, and advocate for product enhancements that alleviate customer pain points and improve their overall experience. Adapt to new support processes and provide feedback for continuous improvement.

Teamwork: Collaborate with global teams; participate in team-wide shift rotations to cover business needs, including morning shifts, weekend shifts, and public holiday shifts if required.

Qualifications (Text Only)

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting, or IT experience
• OR 3+ years of relevant experience

Technical Requirements:

• Experience with NoSQL databases: MongoDB, DynamoDB, Gremlin (Apache TinkerPop), Apache Cassandra
• Experience with Relational Databases: SQL Server, Oracle, MySQL, PostgreSQL, etc.
• Coding experience with C#, C++, Java, JavaScript, Python, Scala, or Node.js
• Experience with cloud computing technologies (Azure, AWS, Google Cloud, Ali Cloud, OpenStack) is a plus
• Database administration and network management experience are pluses
• Experience with open-source solutions like Hadoop and Spark is a plus
• Experience in customer support, product support, technical support, IT administration, consulting, systems development, or related fields

Note: Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to various protected characteristics. For accommodations, please send a request via the Accommodation request form.