Technical Support Engineer - Azure Databricks

Microsoft; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading company seeks a technical support professional to investigate and resolve customer issues. Candidates should have a background in Computer Science or IT and experience in troubleshooting with familiarity in Azure and Big Data technologies preferred. This role offers the opportunity for growth and collaboration in a dynamic environment.

Qualifications

• 1+ years in technical support or relevant IT experience required.
• Experience with Azure and Big Data technologies preferred.
• Strong interpersonal communication skills necessary.

Responsibilities

• Resolve customer technical issues using collaboration and troubleshooting best practices.
• Identify product defects and escalate as needed.
• Participate in building knowledge-sharing communities.

Skills

Troubleshooting

Problem-solving

Communication

Education

Bachelor's degree in Computer Science, IT or related field

Tools

Python

Java

Azure Cloud

Hadoop

Apache Spark

Azure Data Factory

Job description

Responsibilities (Text Only)

• Response and Resolution: You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• Technical Development: You develop specific technical and professional proficiency to enable you to resolve customer issues through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Qualifications (Text Only)

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience.
  • OR equivalent experience.
• Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g., swarming).
• Identify cases that require escalation (either technically or strategically).
• Create and maintain incident management requests to product or engineering groups.
• Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.
• Provide ramp activities, knowledge sharing, technical coaching, and mentoring.
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions).
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.

Preferred Qualifications:

• Experience in coding skills, e.g., Python, Java, Scala, or R.
• Azure Cloud platform experience.
• Experience with Big Data or Analytics Products and Services: Hadoop, Apache Spark, Hive, Azure Databricks.
• Experience with Cloud/Data Services: Azure Data Factory, Data Lake, Cosmos DB, SQL.
• Data Engineering expertise: ETL/ELT, Delta Lakehouse, Unity Catalog, Data Governance.
• Familiarity with Open Source Ecosystem (Apache, etc.).
• Basic computer networking knowledge.
• Basic Linux knowledge.
• Excellent interpersonal and communication skills—both oral and written—and success in partnering with groups inside and outside of Microsoft.
• Effective learning skills, adaptability, and teamwork.
• Troubleshooting, debugging, and problem-solving skills.
• Certifications (Preferred): Azure Data Engineer Associate.

Additional Requirements:

Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law.

If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.

Benefits and perks may vary depending on employment nature and country.