Technical Support Engineer (24/7 Support Engineer)

IQIP; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

IQIP seeks a 24/7 Support Engineer to deliver critical technical support on offshore and onshore operations. Candidates should have a technical degree and three years' experience. The role involves troubleshooting equipment issues and ensuring uptime through effective communication and coordination.

Benefits

Competitive salary

Generous medical coverage for family

Performance bonus

Travel allowance

Training and development opportunities

Qualifications

• Minimum three years of experience in technical support or service in offshore or heavy equipment.
• Strong troubleshooting skills and ability to work under pressure.
• Fluency in English for verbal and written communication.

Responsibilities

• Provide 24/7 technical support for IQIP equipment in offshore and onshore operations.
• Diagnose and resolve mechanical, hydraulic, and electrical issues remotely or in the field.
• Coordinate with service teams and log service calls for continuous improvement.

Skills

Troubleshooting

Customer Focus

Communication

Education

Technical degree in mechanical, hydraulic, electrical, or control engineering

Job description

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Do you want to be the go-to technical expert supporting critical offshore operations around the clock? At IQIP, you’ll operate high-performance equipment so that it performs at its best—offshore and onshore. From commissioning to maintenance, you’ll deliver real impact with innovations such as the Hydrohammer, PULSE, Noise Mitigation System, and EQ-Piling on groundbreaking foundation projects. We offer variety, autonomy, and adventure. Wouldn't you like to work with the world’s most powerful hydraulic impact hammer? Combining hands-on skill with cutting-edge tech, you’ll work in unique environments, grow your technical expertise, and be part of a team that values safety, precision, and impact.

Let’s make an impact—together.

As a 24/7 Support Engineer based in Malaysia, you will provide around-the-clock technical support to ensure the uptime and performance of IQIP’s advanced equipment. You’ll act as the first point of contact for offshore and onshore crews, troubleshooting mechanical, hydraulic, and control system issues remotely or on-site. You’ll work closely with service teams across the region to solve urgent challenges and keep operations running smoothly.

Responsibility:

Provide 24/7 technical support for IQIP equipment in offshore and onshore operations

Diagnose and resolve mechanical, hydraulic, and electrical issues remotely or in the field

Coordinate with field service engineers, project teams, and customers to ensure rapid response

Log and track service calls, creating clear reports for continuous improvement

Assist in remote commissioning and system checks

Participate in the standby rotation schedule with international colleagues

Support preventive maintenance planning and remote training when needed

Qualification:

Technical degree in mechanical, hydraulic, electrical, or control engineering

Minimum three years of experience in technical support or service, preferably in offshore or heavy equipment industries

Strong troubleshooting skills and ability to work under pressure

Customer-focused mindset with excellent communication skills

Willingness to work in shifts and be on-call for international time zones

Fluency in English in verbal communication and written

Willing to travel occasionally to support urgent offshore interventions

Remuneration package will be based on experience

Our Offer:

Being a member of IQIP’s team means working on tomorrow’s intelligent industrial equipment, with maximizing safety and minimizing ecological impact always as our first priority. You’ll have the opportunity to develop at full speed in a small, yet global work environment, with focus on your needs in career progression. Besides the opportunity to bring about large scale change in the world of offshore, civil and coastal infrastructure we also offer a competitive salary, generous medical coverage that cover you and your immediate family members (i.e. spouse and kids), performance bonus, travel allowance besides training and development along with ample possibilities to grow and learn.

Our Organization:

IQIP is a leading global supplier of intelligent equipment for foundation, installation and decommissioning in the offshore Wind & Renewables, offshore Oil & Gas and Coastal & Civil market that provides each customer an effective solution for their projects.

For more information about IQIP, please check:

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Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a Technical Support Engineer? Which of the following types of qualifications do you have? How would you rate your English language skills? How much notice are you required to give your current employer?

The story of IQIP begins more than 30 years ago. Three companies, all specialised in installation and foundation projects, decide to work closely together to enable them to offer their customers total solutions. This successful collaboration is consolidated into the creation of IQIP.By consistently offering quality and customised solutions that optimise the operational efficiency of customers, IQIP acquires an international leading position as a supplier of total solutions for installation and foundation projects in the Offshore Wind & Renewables, Decommissoning, Oil & Gas and Coastal & Civil market.

PASSION AND CRAFTSMANSHIPIQIP’s international leading position is primarily due to our people. The core of our company consists of people who are obsessed with technology, combined with an enormous drive to help each other and our customers. Needless to say, safety always comes first. We listen, offer tailor-made solutions and deliver on our promises.

LEADING IN QUALITYAt IQIP we ensure that our equipment is of the best quality and guarantees high uptime and installation efficiency, which helps our customers to realise their ambitions and to operate in a sustainable way.

BUILDING WITH CARE FOR THE ENVIRONMENTAs part of those ambitions, we are continuously pushing the boundaries of technology.We are building wind farms further and further out to sea, with increasing volumes in both number and size of foundations. We build ports and infrastructure in environments where space is tight and conditions are complex.We continue to develop more efficient techniques for both installation and decommissioning of offshore structures. We use digital technology and data to optimise the lifespan and efficiency of equipment.And, above all, we build with care for our living environment, so that future generations can benefit from it.In short: we build for the future.

IQIP Malaysia Sdn Bhd

The story of IQIP begins more than 30 years ago. Three companies, all specialised in installation and foundation projects, decide to work closely together to enable them to offer their customers total solutions. This successful collaboration is consolidated into the creation of IQIP.By consistently offering quality and customised solutions that optimise the operational efficiency of customers, IQIP acquires an international leading position as a supplier of total solutions for installation and foundation projects in the Offshore Wind & Renewables, Decommissoning, Oil & Gas and Coastal & Civil market.

PASSION AND CRAFTSMANSHIPIQIP’s international leading position is primarily due to our people. The core of our company consists of people who are obsessed with technology, combined with an enormous drive to help each other and our customers. Needless to say, safety always comes first. We listen, offer tailor-made solutions and deliver on our promises.

LEADING IN QUALITYAt IQIP we ensure that our equipment is of the best quality and guarantees high uptime and installation efficiency, which helps our customers to realise their ambitions and to operate in a sustainable way.

BUILDING WITH CARE FOR THE ENVIRONMENTAs part of those ambitions, we are continuously pushing the boundaries of technology.We are building wind farms further and further out to sea, with increasing volumes in both number and size of foundations. We build ports and infrastructure in environments where space is tight and conditions are complex.We continue to develop more efficient techniques for both installation and decommissioning of offshore structures. We use digital technology and data to optimise the lifespan and efficiency of equipment.And, above all, we build with care for our living environment, so that future generations can benefit from it.In short: we build for the future.

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