Technical Support Engineer

Matrix Optics (M) Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in scientific and medical equipment seeks a Technical Support Service Engineer to enhance the performance and reliability of their products. This role emphasizes expert technical support, customer relationship management, and project oversight, ensuring laboratory operations run efficiently. With opportunities for continuous learning and direct involvement in healthcare activities, this position is perfect for a technically skilled individual looking to make an impact across Malaysia.

Benefits

Attractive Salary with allowances

Performance-Based Incentive and Bonus

Staff Medical Insurance

Qualifications

• At least 2 years of experience in technical support or maintenance.
• Strong technical aptitude with automated instruments is a plus.
• Must possess a valid driving license and own transport.

Responsibilities

• Deliver expert technical support and service to clients.
• Manage projects from planning to successful execution.
• Build and maintain customer relationships effectively.

Skills

Problem-solving

Communication

Technical aptitude

Education

Degree or Diploma in Biomedical Engineering

Degree or Diploma in Electronics

Degree or Diploma in Electrical Engineering

Degree or Diploma in Mechanical Engineering

Job description

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The Role

As a Technical Support Service Engineer, you will play an important role in supporting the performance and reliability of our Life Science Microscopes and Histology & Cytology equipment. You will serve as a key technical expert, ensuring laboratory and research operations run smoothly for our customers throughout Malaysia.

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What You’ll Be Doing:

Deliver expert technical support and service: Perform field service repairs, preventive maintenance, troubleshooting, installations, commissioning, and user training. Ensure equipment operates at peak performance to support critical scientific and medical work.

Build and maintain strong customer relationships: Develop trust and act as a reliable technical advisor to key customers, ensuring their needs are met and issues are resolved promptly and professionally.

Manage projects effectively: Oversee end-to-end execution and delivery of projects, from initial planning through to successful implementation and customer acceptance.

Maintain accurate service records: Compile, update, and manage comprehensive databases covering customer information, service activities, repair histories, and prospective opportunities, ensuring transparency and continuous service improvement.

Stay technically sharp: Attend technical training sessions (locally and abroad) to continuously enhance your technical knowledge and keep up to date with the latest advancements in equipment and technology.

Support business objectives: Collaborate with the sales and application teams to support product demonstrations, pre-sales activities, and customer education initiatives when required.

What makes this role exciting?

· Hands-on work with advanced scientific and medical equipment.

· Opportunities for continuous learning through technical trainings locally and abroad.

· Direct impact supporting important research and healthcare activities.

· Build strong relationships and become a trusted technical expert

Perks and Benefits:

Attractive Salary with generous allowances.

Performance-Based incentive and bonus

Staff medical insurance

What you’ll need to succeed:

Degree or Diploma in Biomedical Engineering, Electronics, Electrical Engineering, Mechanical Engineering, or a related technical field.

At least 2 years of relevant experience in technical support, field service, or maintenance of precision or automated equipment. However, fresh graduates with strong technical aptitude and a growth mindset are also encouraged to apply.

Experience working with automated laboratory instruments, medical devices, or scientific equipment will be a strong advantage.

Proficiency in troubleshooting computer systems and integration with equipment is an added benefit.

Strong problem-solving abilities, excellent communication skills, and a proactive attitude.

Possess a valid driving license and own transport.

Willingness to be based in Petaling Jaya and to travel extensively across Malaysia, including Sabah and Sarawak

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Technical Support Engineer? Do you possess or have access to your own transportation? How many years' experience do you have as an Equipment Engineer? Are you willing to travel for this role when required? Which of these industries have you worked in?

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What can I earn as a Technical Support Engineer