Technical Support Engineer

Trident Quantum; Puchong; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading company in vertical transportation is seeking a proactive Technical Support Engineer to enhance operational reliability and performance. This role involves diagnosing hardware and software issues, providing expert guidance to technicians, and collaborating with engineering teams. Ideal candidates possess a Bachelor's degree in Engineering and strong technical support experience.

Benefits

Access to advanced tools and professional development

Cross-functional collaboration opportunities

Qualifications

• 3–5 years of experience in the relevant industry.
• Hands-on understanding of control systems and fault diagnostics.
• Proactive attitude and willingness to travel on-site.

Responsibilities

• Provide remote and on-site technical support for troubleshooting.
• Analyze service data to identify systemic issues.
• Conduct training sessions for field staff.

Skills

Technical support

Analytical mindset

Excellent communication

Education

Bachelor’s Degree in Electrical/Electronic/Mechanical Engineering

Tools

Microsoft Excel

CMMS/maintenance tracking software

Job description

We are seeking a proactive and technically skilled Technical Support Engineer (TSE) to provide expert guidance to field technicians and drive continuous improvement across our operations. This role bridges real-time support and system-level diagnostics, contributing to reliability, safety, and performance optimization.

Key Responsibilities

- Provide remote and on-site technical support for troubleshooting and fault resolution

- Assist technicians in diagnosing hardware and software issues using control system interfaces and diagnostic tools

- Analyze service data and breakdown trends to identify systemic issues and suggest corrective actions

- Work with R&D and Engineering teams to implement firmware updates or design enhancements

- Develop and maintain technical manuals, troubleshooting guides, and knowledge bases

- Conduct periodic training sessions and technical workshops for field staff

- Collaborate with Quality Assurance to resolve escalated customer concerns

- Support rollouts of new equipment, technologies, and maintenance standards

- Ensure compliance with safety regulations, service KPIs, and internal audit requirements

Qualifications & Skills

- Bachelor’s Degree in Electrical/Electronic/Mechanical Engineering or equivalent

- 3–5 years of experience in the relevant industrial

- Strong understanding and hands-on of various control systems, components, and fault diagnostics

- Excellent communication skills to explain complex technical concepts to technicians

- Analytical mindset with proficiency in Microsoft Excel or any CMMS/maintenance tracking software

- Proactive attitude and willingness to travel on-site when required

- Ability to work under pressure and manage multiple service support requests

Preferred Experience

- Familiarity with IoT-based monitoring platforms or remote service technologies

- Experience in Lean Maintenance, reliability engineering, or Six Sigma practices

- Multilingual capabilities for regional team support

Why Join Us

- Be part of a forward-thinking technical team driving innovation in vertical transportation

- Get access to advanced tools, professional development, and cross-functional collaboration

- Shape future performance standards for safe, efficient, and intelligent systems

Unlock job insights

Salary match Number of applicants Skills match

TRIDENT Quantum Sdn Bhd is specializing in distribution, supply, installation, testing and commissioning of engineering products and solutions in mechanical and electrical sector, with core business in Vertical Transportation (lift and escalator) market segment. The company also serves as the regional marketing and technical support for its principal supplier. The company was established in 2007, and has since developed and become an approved competent firm to provide solutions and services for the installation, testing, commissioning, maintenance services and modernization of elevators and escalators.

TRIDENT Quantum Sdn Bhd is specializing in distribution, supply, installation, testing and commissioning of engineering products and solutions in mechanical and electrical sector, with core business in Vertical Transportation (lift and escalator) market segment. The company also serves as the regional marketing and technical support for its principal supplier. The company was established in 2007, and has since developed and become an approved competent firm to provide solutions and services for the installation, testing, commissioning, maintenance services and modernization of elevators and escalators.

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What can I earn as a Technical Support Engineer