Technical Support Engineer

ViTrox Corporation Berhad; Penang; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Technical Support Engineer to join their team. In this dynamic role, you will provide essential support to customers facing technical challenges with vision inspection machines. You'll have the opportunity to travel locally and internationally, fostering strong relationships while enhancing your engineering skills through collaboration with the R&D team. If you are customer-oriented and eager to grow in a supportive environment, this position is perfect for you. Fresh graduates are welcome to apply, making this a fantastic entry point into a rewarding career.

Qualifications

• 1-2 years of experience in customer support for vision inspection machines.
• Degree in Engineering or related fields preferred.

Responsibilities

• Support customers with technical challenges related to vision inspection machines.
• Build strong relationships through knowledge transfer and support.

Skills

Customer Service

Technical Troubleshooting

Communication Skills

Customer Relationship Management

Education

Diploma in Engineering

Bachelor's Degree in Engineering

Master's Degree in Engineering

Job description

Broaden your horizon! Join our Technical Support Engineering team!

As a Technical Support Engineer, you will:

• Experience satisfaction in supporting customers with technical challenges related to vision inspection machine system setup, maintenance, and troubleshooting at customer premises.
• Have the opportunity to travel locally and abroad, building strong customer relationships by providing knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.
• Broaden your engineering skills by working closely with the R&D Team on quality and design improvements based on customer feedback.

Requirements:

• Diploma / Bachelor's / Master's Degree in Science and Engineering, preferably in Engineering (Electrical & Electronics / Mechatronics / Mechanical), Computer Science / Studies, Science & Technology, or equivalent.
• 1 - 2 years of working experience in customer service and support for vision inspection machines is an advantage.
• Customer-oriented behavior and mindset.
• Possess own transport and be willing to travel when required.
• Flexible, responsive, and able to work long and irregular hours if necessary.
• Fresh graduates are encouraged to apply.