Technical Support Engineer

TICA Group; Negeri Sembilan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in HVAC solutions is seeking a skilled technical support engineer to provide product selection and solutions to customers. The role entails preparing quotations, conducting training, and offering technical support, requiring a minimum of a diploma in engineering with relevant experience.

Qualifications

• 2-3 years of experience in an HVAC working environment.
• Ability to work under pressure and multi-task effectively.
• Familiarity with air handling unit technical solutions is an advantage.

Responsibilities

• Provide technical support and product solutions according to inquiries.
• Prepare quotations and negotiate project sales.
• Conduct product training and collect market feedback.

Skills

Communication

Team Work

Problem-Solving

Technical Solutions

Multi-lingual

Education

Professional certificates / Diploma / Degree in Engineering or HVAC studies

Tools

Microsoft Office

Microsoft Outlook

AutoCAD

Job description

Responsibilities

• Provide technical supports and product selection/solutions (mainly AHU) according to customer’s daily inquiries.
• Prepare quotation and cost analysis as well as negotiating and closing project sales.
• Generate project lists and forecast and preparation of periodical reports.
• Release project order to production planner and factory representative for manufacturing process
• Conduct product introduction, technical training/discussions to customers.
• Collect market information and customers feedback for product development and continuous service improvement
• Ad-hoc assignment from supervisor from time to time

Qualifications

• Candidate must possess at least Professional certificates / Diploma / Advanced / Higher / Degree in Engineering studies / HVAC studies.
• Candidate with minimum two to three (2-3) years of HVAC working environment.
• Familiar with technical key point and solutions for air handling unit is an advantage
• Must possess good communication and personal skills, team work, and problem-solving skills
• Ability to work under pressure, multi-tasking effectively and manage priorities in fast paced environment
• Multi-lingual skills in speaking or writing in Bahasa, Chinese, and English
• Computer proficiency: Microsoft Office, Microsoft Outlook, AutoCAD
• Moderate travelling is required