Technical Support Engineer

CTC Global; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company seeks an EUC Hardware Support specialist in Kuala Lumpur to handle installation, configuration, and troubleshooting of hardware and software. Candidates should possess a relevant degree and experience in IT support, with strong communication skills. This role also involves assisting with asset management and collaborating with IT teams to enhance end-user productivity.

Qualifications

• At least 1-2 years of experience in IT support.
• Proficient in Microsoft desktop applications and Windows OS.
• Strong interpersonal and communication skills.

Responsibilities

• Install, configure, and troubleshoot EUC hardware and software.
• Deliver technical support to end-users via various channels.
• Document and track support requests for resolution.

Skills

Troubleshooting

Technical Support

Communication

Adaptability

Independent Work

Education

Diploma or Bachelor’s degree in Computer Science, IT, or Engineering (Computer/Telecommunications)

Tools

Microsoft Office

Windows OS

Job description

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EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.

Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.

Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.

Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.

Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.

Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.

Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.

End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.

Support Request Management: Document and track support requests to ensure proper resolution and follow-up.

Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.

Requirements:

Qualifications: Diploma or Bachelor’s degree in Computer Science, IT, or Engineering (Computer/Telecommunications).

Experience: At least 1-2 years of experience in IT support, with proven skills in troubleshooting, testing, and repairing hardware/software.

Technical Knowledge: Proficient in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.

Communication Skills: Strong interpersonal and communication skills, with the ability to explain technical concepts clearly.

Work Environment Adaptability: Ability to work in fast-paced environments and adapt to customer needs.

Independent Work: Capable of working independently and taking ownership of assigned tasks.

Contract Position: 12-month contract position

Job Insights

Salary expectations, number of applicants, and skills match are available for review.

Your application will include questions about your right to work in Malaysia, your expected monthly salary, and your years of experience as a Technical Support Engineer.

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