Technical Support Engineer

Park Place Technologies; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a Technical Support Engineer to manage operations and maintain customer satisfaction. You'll handle service orders, communicate with customers, and collaborate with Certified Partners. The ideal candidate has 1-3 years of experience and strong communication skills. This full-time role offers the opportunity to work in a fast-paced environment.

Qualifications

• 1-3 years of related customer interface experience.
• Strong verbal and written communication skills.
• Ability to work with minimal supervision.

Responsibilities

• Manage service flow/call for Certified Partners related tickets.
• Process service orders and communicate with customers.
• Coordinate with Certified Partners for site visits.

Skills

Customer interface experience

Professional phone presence

Computer navigation

Team spirit

Verbal communication

Written communication

Time management

Job description

Join to apply for the Technical Support Engineer role at Park Place Technologies

Technical Support Engineer (Internally known as "Area Operations Engineer" )

The Area Operations Engineer (AOE) is responsible for running operations on a day-to-day basis of all Certified Partners and tickets while maintaining customer satisfaction and the health of the business.

Responsibilities

• Responsible for the service flow/call for Certified Partners related tickets. This includes service orders that are assigned to AOM from time to time until the resolution of the service orders.
• Responsible for processing service orders, end-to-end customer communication and coordination with Certified Partners.
• Creates Material Demand.
• Check parts availability and engage procurement when needed.
• Communicates with customers regarding timing of service delivery.
• Coordinates with Certified Partners for site visit and arrange backline when needed.
• Maintains good working relationship with Certified Partners.
• Verifies service resolution and confirmation with customers.
• Other duties as assigned.

What we’re looking for

• One to three (1-3) years related customer interface experience.
• Possess a polite and professional phone presence
• Proficiency in navigating computers and computer programs
• Able to take direction well and improve work effort
• Must display strong team spirit and willingness to work with others
• Strong verbal and written communication skills
• Must be able to work in fast pace and “no idle time” environment
• Ability to work with minimal supervision
• Productive with excellent time management skill set.
• Must be available on weekends to coordinate with other teams.
• Able and willing to learn independently.

Education

Travel

• 5%

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT System Custom Software Development

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia