Technical Support Engineer

MIDAS Information Technology; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global leader in engineering software is looking for a Technical Support Engineer in Kuala Lumpur. This role involves providing technical support and training to clients, supporting software introduction, and researching the local engineering industry. Candidates should have a Bachelor's degree in Civil or Structural Engineering and 2-5 years of relevant experience. Proficiency in FEM software and strong communication skills are essential.

Qualifications

• 2–5 years of experience as a design engineer or in a related role.
• Fluency in English is mandatory.
• Strong communication skills required.

Responsibilities

• Provide technical support and training to clients.
• Support software introduction and sales efforts.
• Research local engineering industry for software development planning.
• Develop technical materials and training content.

Skills

Technical support

Training

Communication skills

Client-centric mindset

Education

Bachelor’s degree in Civil or Structural Engineering

Tools

FEM software

MIDAS software

Job description

MIDAS IT is a global leader in FEM analysis software, trusted by major engineering companies worldwide.

Our renowned software products, MIDAS Civil NX, MIDAS GEN, and MIDAS GTS NX, are recognized for their advanced modeling and analysis capabilities, empowering engineers globally.

We are expanding our team in Malaysia and are excited to collaborate with passionate candidates for the role outlined below:

Responsibilities:

• Provide technical support and training to clients.
• Support software introduction and sales efforts.
• Research the local engineering industry and contribute to software development planning tailored to civil engineers.
• Develop technical materials and training content to enhance user experience.

Requirements:

• Education: Bachelor’s degree in Civil or Structural Engineering (or a related field).
• Experience: 2–5 years as a design engineer or in a related role.
• Language: Fluency in English.
• Strong communication skills and a client-centric mindset.

Preferred Qualifications:

• Hands-on experience with FEM software.
• Experience using MIDAS software (MIDAS Civil, MIDAS GEN, etc.).

Unlock job insights

Salary estimate, number of applicants, skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How would you rate your English language skills?
• What is your expected monthly basic salary?
• Which of the following qualifications do you have?
• How many years' experience do you have as a structural engineer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Technical Support Engineer?