Technical Support Engineer

GECO Asia Pte Ltd; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

A dynamic technology company is seeking a Technical Support Engineer to enhance its Office 365 support team. The ideal candidate will provide exceptional after-sales technical assistance for products like Exchange Online and Microsoft Teams, focusing on resolving client issues through effective communication in both English and Mandarin. A Bachelor's degree in IT or Computer Science, along with strong problem-solving skills and comprehensive knowledge of Office 365 services, is essential for success in this role.

Qualifications

• Proven experience in technical support, preferably in Office 365 or Microsoft cloud services.
• Strong understanding of Office 365 architecture and services.
• Ability to work in a fast-paced, customer-focused environment.

Responsibilities

• Provide technical support for Microsoft Office 365 products via phone, email, and chat.
• Troubleshoot and resolve issues related to Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other Office 365 services.
• Document customer interactions and technical solutions accurately in the support system.

Skills

Problem-solving skills

Customer communication

Technical support

Bilingual (English and Mandarin)

Education

Bachelor’s degree in Information Technology or Computer Science

Job description

Job Summary:

We are seeking a skilled and customer-focused Technical Support Engineer to join our Office 365 support team. This role is responsible for providing after-sales technical assistance for Microsoft Office 365 products, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and more. The ideal candidate will be fluent in both English and Mandarin and possess strong problem-solving skills to deliver exceptional support to our global customers

Key Responsibilities:

• Provide technical support for Microsoft Office 365 products via phone, email, and chat.
• Troubleshoot and resolve issues related to Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other Office 365 services.
• Communicate effectively with customers in both English and Mandarin.
• Document customer interactions and technical solutions accurately in the support system.
• Collaborate with internal teams and escalate complex issues when necessary.
• Stay updated on the latest Office 365 features, updates, and best practices

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in technical support, preferably in Office 365 or Microsoft cloud services.
• Strong understanding of Office 365 architecture and services.
• Excellent communication skills in English and Mandarin (both written and spoken).
• Ability to work in a fast-paced, customer-focused environment.
• Microsoft certifications (e.g., MS-900, MS-203, or similar) are a plus.