Technical Support Engineer

Bytecenture Consulting; Kepong; On-site; MYR 25,000 - 35,000; Full time

Job summary

A leading company in software testing and digital solutions is hiring a Technical Support Engineer. The role involves providing technical support and troubleshooting for customers, with a focus on cloud technologies and networking fundamentals. If you are proficient in Mandarin and eager to work in a dynamic environment, apply now to join their innovative team.

Qualifications

• Proficient in Mandarin and English.
• Familiarity with cloud and networking.
• Knowledge of Live Streaming technologies is a plus.

Responsibilities

• Provide technical and solution support via tickets, phone, and email.
• Troubleshoot issues and perform root cause analysis.
• Work with cloud technologies like AWS, Azure, and Alibaba.

Skills

Technical Support

Cloud Technologies

Networking Fundamentals

Coding in Python

Coding in Golang (Go)

Education

Diploma or Degree in Computer Science or Information Technology

Job description

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React and respond to automated alarms and perform necessary troubleshooting/analysis.

Perform necessary on-call escalation for further investigation.

Provide technical and solution support to customers and partner through tickets, telephone, email, meeting.

Troubleshoot, perform root cause analysis. Handle service tickets based on the SLA requirements and templates.

Interface with engineering partner/on-site engineer to fulfil customer function and performance request.

Develop service FAQs and cases periodically based on service requirements, and share with others.

Responsible for networking fundamentals and protocols (e.g., DNS, TCP/IP, HTTP/HTTPS, REST API, etc.), by managing audio & video multimedia protocol, CDN distribution acceleration, RTC and other technologies.

Have overall awareness, help establish a Quality Service (QS) evaluation system, improve the efficiency of problem handling, and effectively promote the resolution of quality and efficiency problems in the research and development process.

Perform work with cloud technologies such as Alibaba, AWS, Azure, GCP to cope with video live streaming technologies.

What we are looking for:

Diploma and/or Degree in Computer Science, Information Technology or equivalent.

Required language(s): Mandarin (Speak, Write, Read) and English.We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Familiar with cloud and networking. Coding language such as Python and/ or Golang (Go) would have added advantage.

Preferable basic Live Streaming relevant knowledge such as video and audio encoding/decoding, CDN, RTMP, real-time communication (web RTC).

Guidance & training will be provided.

Willing to work in shifts.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

Bytecenture Consulting Sdn Bhd, powered by Bytecenture Technology, delivers comprehensive software testing and digital experience solutions. Established in 2012 and headquartered in Beijing, Bytecenture specializes in software testing, automation, performance monitoring, and app experience evaluation, helping businesses enhance R&D efficiency, reduce costs, and boost productivity. With expertise in internet, fintech, and automotive industries, Bytecenture Consulting partners with Fortune 500 companies and leading tech enterprises. Our global presence includes branches in Malaysia, the U.S., Singapore, Shanghai, Shenzhen, and Hangzhou, making us a trusted partner for technical excellence.

Bytecenture Consulting Sdn Bhd, powered by Bytecenture Technology, delivers comprehensive software testing and digital experience solutions. Established in 2012 and headquartered in Beijing, Bytecenture specializes in software testing, automation, performance monitoring, and app experience evaluation, helping businesses enhance R&D efficiency, reduce costs, and boost productivity. With expertise in internet, fintech, and automotive industries, Bytecenture Consulting partners with Fortune 500 companies and leading tech enterprises. Our global presence includes branches in Malaysia, the U.S., Singapore, Shanghai, Shenzhen, and Hangzhou, making us a trusted partner for technical excellence.

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What can I earn as a Technical Support Engineer