Technical Support Engineer

CMGI Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Johor Bahru is seeking a Technical Support Specialist to handle hardware troubleshooting, software solutions, and maintain service standards. The ideal candidate will possess a Diploma in IT, be detail-oriented, and have strong problem-solving skills. Flexibility and travel readiness are required for this role.

Qualifications

• Prior basic experience in technical support or a similar role.
• Attention to detail with excellent problem-solving skills.
• Good written and verbal communication skills.

Responsibilities

• Identify hardware issues and provide software solutions.
• Deploy, install, and configure hardware and software.
• Manage maintenance stock with daily updates.

Skills

Problem Solving

Analytical Skills

Interpersonal Skills

Time Management

Education

Diploma in Computer Science or Information Technology

Job description

Identifying hardware, diagnosing, repairing faults, providing software solutions, and troubleshooting technical issues.

Deploy, install, and configure hardware and software, and provide on-site training and support services.

Managing multiple cases and activities as assigned, following SOPs, and providing pre- and post-activity reports as required.

Able to work on an ad hoc or project basis, including deployment, handover, standby, go-live, and corrective & preventive maintenance.

Managing maintenance stock with daily updates after usage.

Providing technical support to other teams with resolution as needed or assigned.

Following Standard Operating Procedures (SOP) for proper escalation based on Service Level Agreements (SLA) by projects.

Requirements:

• Diploma in Computer Science or Information Technology.
• Prior basic experience in technical support or a similar role.
• Attention to detail with excellent problem-solving and analytical skills.
• Excellent interpersonal skills.
• Excellent time management skills and punctuality.
• Able to work flexible hours including weekends; willing to travel.
• Good written and verbal communication skills.
• Open for Malaysian only.
• Valid passport for travel.

***Vacancy at Johor Bahru***