Technical Support Advisor II: Complex Issue Resolver

CNX

Kuala Lumpur

On-site

MYR 45,000 - 78,000

Full time

6 days ago

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Job summary

CNX is seeking an Advisor II, Technical Support in Kuala Lumpur to answer questions and resolve problems related to hardware, software, networking, and other client products. The role requires assisting both external and internal users, guiding them through troubleshooting steps and following escalation procedures to meet KPIs while maintaining a courteous and professional demeanor.

Candidate should have a High School Diploma with relevant experience and certifications, strong communication,

Qualifications

High School Diploma and one year of relevant experience preferred.
Achieve and maintain recognized and applicable technical certification(s).
Relevant technical expertise related to hardware, software, networking, data storage, troubleshooting, repair and sales.

Responsibilities

Assist external/internal users; identify, investigate and resolve user questions and problems.
Troubleshoot technical issues including hardware, software, networking, or other client products.
Follow escalation paths and make follow-up calls as needed.
Resolve problems using conceptual thinking; act as a resource to other support personnel.
Ensure delivery meets KPIs and maintain courteous, professional customer interactions.
Log all calls and document case notes accurately in the system.