Technical Support

Fujitsu; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in electronics manufacturing seeks candidates for a Technical Support Role in Kuala Lumpur. As a primary contact, you will assist users with routine and non-routine incidents and provide first-class customer service. We encourage fresh graduates and those with basic IT knowledge to apply, especially if you are fluent in Mandarin and Cantonese.

Qualifications

• At least 6 months of experience in a Service Desk Environment.
• Fresh graduates encouraged to apply.
• Mandarin & Cantonese speaking ability is a plus.

Responsibilities

• Provide 1st line support for incidents and requests
• Document actions taken in resolving customer inquiries
• Monitor performance and escalate issues as necessary

Skills

Basic IT Knowledge

Problem Solving

Team Working

Education

Bachelor's Degree in IT or any field

Job description

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(Mandarin & Cantonese) English speaker required to provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).

• Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.

• Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.

• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.

• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

• Personal Development Takes ownership of own development and has a development plan in place.

Qualifications

Candidate must have a Bachelor's Degree in IT or any field.

Candidates should possess basic IT Knowledge, with at least 6 months of experience working in a Service Desk Environment. Fresh graduates are encouraged to apply.

All candidates should be willing to work on shift or flexible to changes in work time (shift time might change in future).

Preferably with Mandarin & Cantonese speaking ability to effectively communicate with Mandarin-speaking clients.

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What's your expected monthly basic salary? How many years' experience do you have as a Technical Support Role? Which of the following languages are you fluent in?

Consumer Electronics Manufacturing 101-1,000 employees

Since established in 1980, Fujitsu Components (M) Sdn Bhd production scale has progressed rapidly making FCM a major overseas electronics component production base for Fujitsu Component Limited, Japan. With its superior production environment and today's modern facilities and advanced technology, FCM is producing excellent electronic components: Relays and Keyboards. They are exported throughout the world and are greatly valued for their high reliability and good quality. With over 30 years of experience and expertise in the electronics components business and advancing into the new millennium, the company's hallmark has always been an insistence on an unswerving commitment to customer satisfaction. We invite suitably qualified candidates to join us as:

History

FCM was established in October 1980 and started commercial production of electromagnetic relay coils mainly for assembly by Fujitsu (Singapore) Pte Ltd which then was the parent company of FCM. In June 1986 ownership of FCM was transferred from Fujitsu (Singapore) Pte. Ltd. to Fujitsu Limited, Japan as part of the Fujitsu globalisation policy and recognition of FCM as a major overseas electromechanical devices manufacturing base. In July 1995 Fujitsu Takamisawa Component Limited was formed to strengthen collaboration of technical expertise between Fujitsu Limited, Japan and Takamisawa Electric Company Limited. FCM thus became a subsidiary of this newly formed company. Fujitsu Takamisawa Component Limited had since became Fujitsu Component Limited. Now FCM is a subsidiary of Fujitsu Component Limited, Japan.

Product & Services

FCM’s product focuses on two key areas of electromechanical components - Relays, Keyboards / Pointing Devices, and their parts thereof. For support purposes we also manufacture dies and assembly machines for the electronic products. All our products are sold through the worldwide network of Fujitsu Component sales offices. Technical and administrative supports are provided by Fujitsu Component Limited, Japan.

Since established in 1980, Fujitsu Components (M) Sdn Bhd production scale has progressed rapidly making FCM a major overseas electronics component production base for Fujitsu Component Limited, Japan. With its superior production environment and today's modern facilities and advanced technology, FCM is producing excellent electronic components: Relays and Keyboards. They are exported throughout the world and are greatly valued for their high reliability and good quality. With over 30 years of experience and expertise in the electronics components business and advancing into the new millennium, the company's hallmark has always been an insistence on an unswerving commitment to customer satisfaction. We invite suitably qualified candidates to join us as:

History

FCM was established in October 1980 and started commercial production of electromagnetic relay coils mainly for assembly by Fujitsu (Singapore) Pte Ltd which then was the parent company of FCM. In June 1986 ownership of FCM was transferred from Fujitsu (Singapore) Pte. Ltd. to Fujitsu Limited, Japan as part of the Fujitsu globalisation policy and recognition of FCM as a major overseas electromechanical devices manufacturing base. In July 1995 Fujitsu Takamisawa Component Limited was formed to strengthen collaboration of technical expertise between Fujitsu Limited, Japan and Takamisawa Electric Company Limited. FCM thus became a subsidiary of this newly formed company. Fujitsu Takamisawa Component Limited had since became Fujitsu Component Limited. Now FCM is a subsidiary of Fujitsu Component Limited, Japan.

Product & Services

FCM’s product focuses on two key areas of electromechanical components - Relays, Keyboards / Pointing Devices, and their parts thereof. For support purposes we also manufacture dies and assembly machines for the electronic products. All our products are sold through the worldwide network of Fujitsu Component sales offices. Technical and administrative supports are provided by Fujitsu Component Limited, Japan.

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