Technical Supervisor for ARI Malaysia

Colin Swiss AG; Shah Alam; On-site; MYR 70,000 - 110,000; Full time

Job summary

A leading manufacturing firm in Shah Alam is seeking a Technical Supervisor to oversee the technical team and manage customer service requests. Candidates should have a degree in Mechanical, Electrical, or Mechatronics Engineering, along with leadership experience and strong English skills. The role requires frequent travel and offers the opportunity to work in a dynamic environment focused on customer relationships and market development.

Qualifications

• Profound experience in Service Management role.
• Leadership experience required.
• Understanding of the industrial market is advantageous.
• Willingness to travel frequently.

Responsibilities

• Handle service and support requests from customers.
• Supervise the technical team.
• Provide reports to the General Manager.
• Maintain relationships with customers and partners.
• Identify new markets and opportunities.

Skills

Service Management experience

Leadership

Excellent English communication

MS Office skills

Education

Degree in Mechanical, Electrical, Electronics or Mechatronics Engineering

Tools

CRM tools

Scheduling management tools

Job description

About us

ARI-Armaturen is a high quality German manufacturer of control, isolation, and safety valves as well as industrial steam and condensate recovery products.We are a family-run business who is committed to preserving our autonomy and independence with an international sales network and representation in over 70 countries worldwide.

For ARI Malaysia we are looking for a Technical Supervisor with leadership experience.

Your job duties:

• Making sure that all service and support requests from customers are handled proficient and in a timely manner.
• Supervise the technical team.
• Provide regular weekly and monthly reports on all activities and forecasts to the General Manager.
• Develop and maintain good relationships with existing and new customers and distribution partners.
• Identify and report on potential new markets, industries and opportunities.
• Ensure a smooth technical process.
• Coach, grow and develop the technical team members.
  
  

Your profile:

• Profound experience in Service Management role.
• Degree in Mechanical, Electrical, Electronics or Mechatronics Engineering.
• Leadership experience.
• Excellent English speaking and writing skills.
• Access or understanding of the industrial market i.e. F&B, Power, Maritime and HVAC markets is added advantage.
• Excellent MS Office skills.
• Familiar with working with CRM and scheduling management tools.
• Willing to travel frequently

Is this role interesting to you? We are happy to review your resume!