Technical Solution Architect, CRM / Microsoft Dynamics 365

Avanade; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Technical Solution Architect specializing in CRM and Microsoft Dynamics 365. In this pivotal role, you'll lead the design and implementation of innovative CRM solutions, collaborating with clients and cross-functional teams to ensure high-quality delivery. You'll leverage your extensive experience in CRM systems and team leadership to drive project success while fostering a culture of continuous improvement. This dynamic position offers opportunities for personal development and training, allowing you to grow in both technology and consulting skills.

Benefits

Extensive training and certifications

Access to technical resources

Collaboration with top Microsoft experts

Opportunities for professional growth

Qualifications

• Hands-on experience with D365 Customer Experience and Dynamics CRM solutions.
• Leadership experience with global, on/offshore teams.

Responsibilities

• Lead Avanade Delivery Teams in designing and implementing CRM solutions.
• Coordinate effectively between customers, IT staff, and business partners.

Skills

D365 Customer Experience

Dynamics CRM

PowerApps

C#

SQL

.NET

CRM SDK

CRM Plugins

PowerBI

Flow

Job description

Technical Solution Architect, CRM / Microsoft Dynamics 365

CRM Solution Development – Manager/Group Manager

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry expertise, we create numerous opportunities for Microsoft, our clients, and for you. Avanade offers many career paths, one of which is sure to lead to your unique success.

As a CRM Solution Development Manager, you will be a subject matter expert responsible for designing and implementing CRM solutions for our clients across all project phases. You will work with clients and lead Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. You are likely an experienced manager with extensive CRM expertise, understanding the technical and functional aspects of CRM systems, and skilled in client engagement and team leadership. You are organized, energetic, and comfortable presenting to both executive and technical audiences. This role offers the chance to work with Microsoft’s #1 partner, with a focus on personal development and training in both technology and consulting skills.

What you’ll do

1. Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
2. Lead and review your team's work across all project phases (e.g., Plan, Analyze, Design, Build, Test)
3. Lead technical teams to ensure consistent, beneficial client interactions and solution delivery
4. Design and enable conceptual architecture and technical solutions
5. Coordinate effectively between customers, IT staff, and business partners to ensure high-quality, timely resolution of issues
6. Use KPIs to measure and improve project quality
7. Identify challenges and support continuous improvement of clients’ CRM systems
8. Contribute to presales activities, including solutioning, effort estimation, and proposals aligned with client needs
9. Manage capability planning, identifying skill gaps, and coordinating training or hiring
10. Develop reusable solutions, frameworks, and assets to accelerate delivery and share knowledge
11. Collaborate with cross-functional teams to drive innovation and best practices

Skills and experiences

• Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps solutions
• At least three full lifecycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM
• Experience with SaaS and PaaS environments
• Leadership experience with global, on/offshore teams
• Development and deployment of business applications using Microsoft’s Power Platform
• Core skills: C#, SQL, .NET, D365, CRM SDK, CRM Plugins, PowerApps, PowerBI, Flow
• Intermediate to advanced relational database knowledge

About you

• Consultative, collaborative, and relationship-oriented
• Resilient, adaptable, and flexible
• Technologically curious and passionate
• Effective storyteller and engaging communicator

Enjoy your career

Working at Avanade offers:

• The opportunity to work with Microsoft’s Global Alliance Partner of the Year (14 years in a row), with extensive training and certifications
• Access to technical and skilled resources in real-time
• Collaboration with top Microsoft experts
• Opportunities to build expertise, solve problems, and grow professionally

Learn more about our benefits here.

A great place to work

We provide distinctive experiences, limitless learning, and growth opportunities. We foster a diverse and inclusive culture that promotes innovation and creativity, helping us better serve our clients and communities. Join our community of supportive collaborators who mentor and guide each other. Our purpose-built solutions aim to improve how humans work, interact, and live. Explore our culture and initiatives further on our Inclusion & Diversity page.

Our core values include:

• Expanding your thinking
• Experimenting courageously
• Learning and pivoting

We strive to:

• Inspire greatness in our people
• Accelerate our impact
• Make a difference for clients by prioritizing what matters and acting as one

Learn more

Discover our project case studies and blogs to see what drives us:

• Case studies: People-first workplace experiences and sustainability, VentilatorChallengeUK
• Blogs: Avanade Insights

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About our company: Avanade is a leading provider of digital, cloud, and business solutions, with 30,000 professionals across 24 countries. Owned primarily by Accenture, we are committed to diversity, innovation, and excellence. Learn more at www.avanade.com.