Technical Services Cross Technology Systems Integration Specialist (L3)

NTT America, Inc.; Petaling Jaya; On-site; MYR 80,000 - 110,000; Full time

Job summary

NTT DATA is seeking a seasoned Collaboration Technical Services Systems Integration Specialist to provide expert technical support to clients in Malaysia. The role includes compiling clear technical specs and presenting option tradeoffs to final solutions, with backup planning.

The candidate will develop business knowledge while achieving expert-level certification across networking, data centre, security, and end-user compute domains.

Qualifications

• Bachelor's degree in IT or computing or related field.
• CCNP certification with wireless and campus networking experience.
• CCIE certification would be highly preferred.

Responsibilities

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems to relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Coordinates activities of junior Engineers in line with targets.

Skills

Customer engagement

Mentoring

Project administration

Problem solving

Team leadership

Education

Bachelor's degree in IT or Computing

CCNP certification

CCIE certification preferred

Tools

Cisco SDA

DNAC

Wireless networks

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Collaboration Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to NTT clients.

This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.

This role works towards professional to expert level certification, whilst at the same time developing business knowledge. This role has seasoned proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.

Key responsibilities:

• Interacts with clients on site and remote to meet complex requirements of a solution.

• Escalates unresolved problems and issues to the relevant third parties.

• Responds to escalated client requests.

• Escalates complex problems to the relevant third parties.

• Writes reports and proposals and completes and maintains project documentation.

• Assists with the documentation of standard operating procedures relating to installations and fixes.

• Acts as coach and mentor to more junior Implementation Engineers and Technicians.

• Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.

• Included in higher complexity design work, with input to the design expected.

• Expected to take ownership of relevant technologies according to domain or specialization.

• Performs any other related task as required.

To thrive in this role, you need to have:

• Seasoned understanding and appreciation of technical design and business principles.

• Seasoned project fundamental and administration ability.

• Seasoned project skills which are demonstrated in the execution of installations and other assignments.

• Excellent customer engagement skills

• Demonstrate relevant domain specialist knowledge.

• Excellent verbal communication skills.

• Client focused and displays a proactive approach to solving problems.

• Ability to work under pressure.

• Ability to coach, mentor and provide guidance to team members.

Academic Qualification and certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.

• CCNP certification with experience in wireless and campus networking solutions, including familiarity with Cisco SDA (Software-Defined Access) and DNAC (DNA Center) configuration.

• Candidates holding a CCIE certification would be highly preferred.

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters

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