Technical Service Technician

ManpowerGroup Malaysia; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company is seeking a technical engineer to provide support under a major contract. The role involves working directly with customers on equipment installation, troubleshooting, and maintenance. Ideal candidates will have a relevant technical diploma and experience in a service-oriented environment.

Benefits

Travelling Allowance: RM650.00

Mobile Allowance RM139.00 per month

Qualifications

• Experience in a manufacturing or service-based industry, preferably with machinery.
• Ability to work independently and handle equipment installation.
• Willingness to travel and work flexible hours.

Responsibilities

• Installation and commissioning of equipment at customer’s site.
• Troubleshooting and resolving machine issues.
• Promoting service agreements and spare parts to customers.

Skills

Problem solving

Customer focus

Technical skills

Education

Diploma in Mechanical/Electrical/Electronics/Mechatronics/Production/Industrial/Instrument and Control

Job description

• Role:

Acts as the main supporting role under Sealed Air contract to handle not only engineering works related to SEE equipment but also serve as the ambassador
to influence customers in engaging their business using SEE materials, spare parts, and services. The engineer will proactively solve problems with our machines,
primarily in a customer environment. Specific responsibilities include troubleshooting, rebuilding, configuration, installation, commissioning, training,
preventive maintenance and overall support of existing equipment and applications at customer’s site.

• Responsibilities:
  • Installation / commissioning of equipment in scope at customer’s plant.
  • Attending breakdowns or machine issues and working to resolve for customer’s complete satisfaction.
  • Provide maintenance to the equipment as per customer’s service agreement or sales contract.
  • Actively promoting and “selling” service agreements and spare parts.
  • Actively scout for field service opportunities not only to promote service sales, but also to increase time utilization.
  • Conducting equipment audits with application specialist or sales Department. Ensuring the machines settings are optimal.
  • Developing a strong customer relationship to expand our existing equipment and service business.
  • Recommending the required spare parts stock, following up and identifying any gap.
  • Strict compliance with SEE policy regarding personal and machine safety.
  • Preparing and distributing service reports for all service work undertaken.
  • Maintaining and updating all records related to customer’s equipment.
  • Suggest equipment improvement to the Engineering team, based on field experience.
  • Reading and understanding mechanical assembly drawings, bill of materials, electrical schematics, etc.

• KNOWLEDGE / EXPERIENCE / PERSON PROFILE

• • Diploma in Mechanical/Electrical/Electronics/Mechatronics/Production/Industrial/Instrument and Control
  • Capable to work in shifts
  • Demonstrated experience in a manufacturing or service-based industry (Food industry will be an added advantage)
  • Demonstrated equipment installation experience preferably with packaging machinery
  • Demonstrated experience in servicing and troubleshooting automated systems
  • Able to work alone at customers
  • Able to travel and be flexible with working days and hours

• Competency
  • Action Oriented
  • Customer focus
  • Learning on the fly
  • Problem solving and root cause analysis
  • Logical and analytical thinking
  • Technical and soft skills

• Base salary not more than RM3,200.00
• Travelling Allowance:RM650.00
• Toll and parking :Claim for business purpose only
• Mobile Allowance RM139.00 . month