Technical Service Representative/Assistant Service Engineer/Service Engineer

Toshiba Tec Malaysia Sdn. Bhd; Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in the technology sector is seeking a dedicated technician to oversee maintenance and troubleshooting of multi-functional printers and electronic equipment. The ideal candidate will have a diploma/degree in IT or a related field, with opportunities for career growth and internal training provided. Fresh graduates are encouraged to apply, making this a great entry-level position for aspiring technical professionals.

Benefits

Allowance Provided

Career Growth Opportunity

Internal Training Provided

Qualifications

• 1-2 years of working experience in Information Technology.
• Ability to demonstrate and troubleshoot products.
• Possess own transport and willing to travel.

Responsibilities

• Maintain and troubleshoot MFPs and E&E equipment.
• Install and configure MFPs based on customer needs.
• Manage daily field operations and customer relationships.

Skills

Troubleshooting

Communication

Technical Guidance

Customer Relationship Management

Education

Diploma / Degree in Information Technology / Electrical & Electronic / Mechanical/ IT Networking

Job description

Job Responsibility

• Maintenance and Troubleshooting
• Perform regular maintenance and troubleshooting of MFPs and E&E equipment to ensure optimal functionality.
• Diagnose and resolve technical issues promptly to minimize downtime.
• Installation and Configuration
• Install and configure MFPs and E&E equipment according to customer requirements.
• Ensure proper setup and integration with existing systems.
• Adjustment and Calibration
• Conduct adjustments and calibrations to maintain the accuracy and performance of MFPs and E&E equipment.
• Implement necessary updates and upgrades.
• Customer Training
• Provide training to customers on the proper use and maintenance of MFPs and E&E equipment.
• Address customer queries and offer technical guidance.
• Field Operations Management
• Manage daily field operations within the assigned zone or customer building.
• Ensure compliance with company policies and service standards.
• Customer Relationship Management
• Build and maintain strong relationships with customers to enhance service experience.
• Address and resolve customer complaints effectively.
  
  

Job Requirements

• Diploma / Degree in Information Technology / Electrical & Electronic / Mechanical/ IT Networking or similar discipline.
• 1-2 years of working experience in the Information Technology field.
• Ability to demonstrate and troubleshoot the product.
• Good verbal and written communication skills.
• Possess own transport and willing to travel.
• Fresh graduates are encouraged to apply as training will be provided by the Company.
  
  

Job Benefits

• Allowance Provided
• Career Growth Opportunity
• Internal Training Provided