TECHNICAL SERVICE REPRESENTATIVE/ASSISTANT SERVICE ENGINEER/ SERVICE ENGINEER

Toshiba Tec; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading Systems and Solutions provider, Toshiba Tec Malaysia is seeking a Technical Service Representative to ensure optimal functionality of MFPs and E&E equipment. The role involves maintenance, customer training, and field operations management. Ideal candidates will possess strong technical, communication, and problem-solving skills, as well as a relevant degree or certification.

Qualifications

• Strong knowledge of MFP hardware, software, and E&E equipment.
• Ability to diagnose and resolve technical issues efficiently.
• Experience in handling customer complaints and queries.

Responsibilities

• Perform regular maintenance and troubleshooting of MFPs and E&E equipment.
• Manage daily field operations and ensure compliance with service standards.
• Provide training to customers on proper use and maintenance.

Skills

Technical Proficiency

Customer Service Focus

Problem-Solving Skills

Communication Skills

Organizational Skills

Education

Degree or diploma in engineering, IT, electrical and electronics

Relevant certifications in technical support or MFP/E&E maintenance

Job description

TECHNICAL SERVICE REPRESENTATIVE/ASSISTANT SERVICE ENGINEER/ SERVICE ENGINEER

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• Perform regular maintenance and troubleshooting of MFPs and E&E equipment to ensure optimal functionality.
• Diagnose and resolve technical issues promptly to minimize downtime.

2. Installation and Configuration

• Install and configure MFPs and E&E equipment according to customer requirements.
• Ensure proper setup and integration with existing systems.

3. Adjustment and Calibration

• Conduct adjustments and calibrations to maintain the accuracy and performance of MFPs and E&E equipment.
• Implement necessary updates and upgrades.

4. Customer Training

• Provide training to customers on the proper use and maintenance of MFPs and E&E equipment.
• Address customer queries and offer technical guidance.

5. Field Operations Management

• Manage daily field operations within the assigned zone or customer building.
• Ensure compliance with company policies and service standards.

6. Customer Relationship Management

• Build and maintain strong relationships with customers to enhance service experience.
• Address and resolve customer complaints effectively.
  

Job Requirements:

• Technical Proficiency
• Strong knowledge of MFP hardware, software, and E&E equipment. Ability to diagnose and resolve technical issues efficiently.

2. Customer Service Focus

• Commitment to providing excellent customer service, and experience in handling customer complaints and queries.

3. Problem-Solving Skills

• Ability to troubleshoot and resolve technical problems effectively, and strong analytical skills to identify and address issues.

4. Communication Skills

• Excellent verbal and written communication skills, and ability to explain technical concepts to non-technical users.

5. Organizational Skills

• Strong organizational abilities to manage field operations and service schedules.
• Attention to detail and ability to prioritize tasks.
• Experience in working with cross-functional teams, and ability to coordinate with other service providers and team members.

7. Education

• Degree or diploma in engineering, information technology, electrical and electronics, or a related field.
• Relevant certifications in technical support or MFP/E&E maintenance are a plus.

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Your application will include the following questions:

How many years' experience do you have as a Technical Service Representative? What's your expected monthly basic salary? Do you possess or have access to your own transportation? Are you willing to undergo a pre-employment background check? How much notice are you required to give your current employer? Are you willing to travel for this role when required?

Toshiba Tec Malaysia Sdn. Bhd., a leading Systems and Solutions provider since 1981,operates in Malaysia and having its subsidiary in Thailand, offering seamless printing solutions and document management for enhanced user experiences.Committed to stakeholders, we ensure high-quality service and effective solutions, winning numerous excellence awards and obtained various certification including but not limited to the ISO 9001:2015 Quality Management System certification,ISO 14001:2015 Environmental Management System certification

and ISO27001:2022 Information Security Management System,underscoring their commitment to quality assurance, environmental sustainability and information security.

Toshiba Tec Malaysia Sdn. Bhd., a leading Systems and Solutions provider since 1981,operates in Malaysia and having its subsidiary in Thailand, offering seamless printing solutions and document management for enhanced user experiences.Committed to stakeholders, we ensure high-quality service and effective solutions, winning numerous excellence awards and obtained various certification including but not limited to the ISO 9001:2015 Quality Management System certification,ISO 14001:2015 Environmental Management System certification

and ISO27001:2022 Information Security Management System,underscoring their commitment to quality assurance, environmental sustainability and information security.

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