Technical Service Engineer - Syngas

Johnson Matthey; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company in sustainable technologies is seeking a Technical Service Engineer in Kuala Lumpur. This role involves providing technical support and advice to customers in the Syngas business, requiring significant expertise in chemical processes. The position offers a competitive compensation package and the chance to join a respected organization committed to sustainability and inclusion.

Benefits

Competitive compensation and benefits package

Bonus opportunities

Generous annual leave

Qualifications

• Background in syngas catalysts or similar is desirable.
• Detailed knowledge of chemical plants required.
• Ability to drive change essential.

Responsibilities

• Provide technical service to customers and maintain relationships.
• Engage in customer visits for technical meetings and plant audits.
• Assist Sales with proposals and technical evaluations.

Skills

Customer-facing experience

Technical expertise in chemical processes

Problem-solving

Change management

Education

Background in syngas catalysts, absorbents, chemicals and/or additives

Job description

Vacancy: Technical Service Engineer
Location: Kuala Lumpur
Job Family: Engineering-General
As the Technical Service Engineer you will be required to work independently (with support from other regional technical service engineers) as the key point of contact providing technical expertise and advice to customers across the region within the Syngas business. They will apply technical understanding and knowledge of the Catalyst Technology (CT) product portfolio to solve a range of problems, from simple troubleshooting to complex projects. They will be the technical face of the CT organisation, both liaising with customers remotely and travelling to meet with regional customers in person.

Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.

Your responsibilities:
• Provide technical service to customers through direct customer support. Build and maintain effective partnerships with customers in an ethical and safe manner
• Engage in customer visits including technical meetings and plant audits
• Assist the Sales organization with technical evaluations, preparing technical proposals and guarantees to support commercial sales
• Extract maximum value from the segmented customer base through developing and deploying the appropriate level of technical services
• Providing technical input and support to other members of the global technical service team and account managers to ensure a consistent high standard of service for our customers is provided
• Ensure all activities are undertaken in accordance with JM code of ethics and EHS policy and practices

Requirements for the role:
• Background in syngas catalysts, absorbents, chemicals and/or additives desirable
• Detailed knowledge of chemical plants
• Significant customer-facing experience
• Strong understanding of customers’ business and production process
• Ability to drive change

How you will be rewarded:
We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave.

At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM.

Johnson Matthey is open for discussion on part time, job share and flexible working patterns

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised

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Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.