Technical Service Engineer

Baxter Healthcare; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

Baxter Healthcare is seeking a Service Engineer in Petaling Jaya who will play a key role in the maintenance and support of essential medical equipment. This position involves troubleshooting, preventive maintenance, and customer interactions to ensure optimal service delivery. Ideal candidates will possess relevant engineering diplomas and strong analytical skills, with fresh graduates encouraged to apply. Join us and make a difference in healthcare!

Qualifications

• Diploma in Biomedical Engineering or related field required.
• Fresh graduates encouraged to apply.
• Strong customer orientation and analytical skills.

Responsibilities

• In-house commissioning, maintenance, and upgrade of equipment.
• Support on-site troubleshooting and preventive maintenance.
• Timely completion of service tasks and preparation of detailed reports.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Attention to detail

Customer oriented

Education

Diploma in Biomedical Engineering

Diploma in Other Engineering

Tools

Microsoft Office

Job description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Role Summary:

• Service Engineer is responsible for all aspects of equipment support performed in depot or prior to delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection, commissioning, planned maintenance, troubleshooting, assessment and breakdown repair. Also will drive field actions for regional distributor market.

Essential Duties & Responsibilities:

• Responsible for in-house commissioning, maintenance, re-certification, upgrade, troubleshooting and repair of equipment
• Able to support on-site commissioning, troubleshooting and preventive maintenance of equipment
• Capture service activities accurately and prepare detailed service report in service delivery system and ensure service documents are submitted on-time
• Escalate any customer complaints whenever necessary
• Responsible to ensure timely completion of assigned service job
• Work closely with clinical and sales team
• Able to provide service support after office hour, weekends and public holidays if whenever required
• Support all supplemental activities within Technical Services operations

Education & Experience:

• Diploma in Biomedical Engineering / Other Engineering
• Good analytical and problem-solving skills
• Good communication and interpersonal skills
• Attention to detail, multiple task management
• Customer oriented
• Proficiency in Microsoft Office
• Fresh graduate encouraged to apply

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

B-21-3A, Level 21 , The Ascent, Paradigm , No. 1|Jalan SS 7/26A Kelana Jaya|47301 Petaling Jaya, Selangor|Malaysia