Technical Service Engineer

S & J BAR CODE SDN BHD; Penang; On-site; MYR 36,000 - 60,000; Full time

Job summary

A leading company in AIDC solutions in Penang seeks a Technical Service Engineer. You will be responsible for technical support, troubleshooting, and maintenance of barcode and RFID equipment. The role requires strong communication and analytical skills, along with a relevant technical background, ensuring high customer satisfaction and efficient problem resolution.

Qualifications

• Experience in AIDC solutions is a plus.
• Ability to work independently and onsite.

Responsibilities

• Providing technical support and troubleshooting.
• Performing repairs on printers and scanners.
• Ensuring customer satisfaction through effective communication.

Skills

Technical Services

Technical Support

Troubleshooting

Analytical Skills

Communication

Independence

Education

Relevant certification or degree in a technical field

Job description

Company Description

S & J BAR CODE SDN BHD, established in 2003, specializes in Automatic Identification Data Collection (AIDC) solutions. We provide a wide range of barcode and RFID solutions to multinational companies, local conglomerates, and SMEs. Our offerings include sales, support, and services for thermal transfer printers, RFID printers, barcode and RFID scanners, labels, thermal transfer ribbons, and customized software for inventory and data validation. Located in Penang, Malaysia, we are dedicated to delivering innovative and reliable AIDC solutions.

Role Description

This is a full-time on-site role for a Technical Service Engineer, located in Penang, Malaysia. The Technical Service Engineer will be responsible for providing technical support, troubleshooting issues, and offering maintenance for thermal transfer printers, RFID printers, barcode and RFID scanners. Day-to-day tasks include diagnosing technical problems, performing repairs, and ensuring customer satisfaction through effective communication and problem-solving. The engineer will also work closely with the sales and support teams to deliver comprehensive solutions to our clients.

Qualifications

• Technical Services, Technical Support, and Troubleshooting skills
• Strong Analytical Skills
• Good Communication skills
• Ability to work independently and onsite
• Experience in AIDC solutions is a plus
• Relevant certification or degree in a technical field is preferred