Technical Sales Support Specialist

CADVision Systems; Bukit Mertajam; On-site; MYR 40,000 - 60,000; Full time

Job summary

CADVision Systems is seeking a knowledgeable Technical Solution Provider to assist clients with SOLIDWORKS and Smart Manufacturing solutions. This role involves providing technical expertise, conducting training sessions, and supporting customers throughout the product lifecycle. The ideal candidate will possess strong problem-solving skills and experience in manufacturing technologies.

Qualifications

• 3 years of experience as Technical Solution Provider/Application Engineer/Software Solution Provider.
• Strong knowledge of manufacturing processes and technologies.
• Understanding of Smart Manufacturing concepts.

Responsibilities

• Provide technical expertise on SOLIDWORKS and SolidCAM.
• Conduct product demonstrations and training sessions.
• Support customers throughout the product lifecycle.

Skills

Problem-solving

Communication

Interpersonal skills

Job description

Company Description

CADVision Systems is a leading SOLIDWORKS and SolidCAM partner in Singapore and Malaysia, with expertise in integrating industry best practices into training sessions and customized support for customers. The company aims to empower local engineers and companies through advanced technology and expertise. With offices and training centers in Kuala Lumpur, Singapore, Penang, and Johor Bahru, CADVision Systems is committed to becoming a top partner and training provider for Dassault Systemes Professional Channel in Malaysia and Singapore.

Job Description:

1· Provide technical expertise on SOLIDWORKS, SolidCAM, and a variety of add-in and integration solutions to assist clients in transitioning to Smart Manufacturing.

2· Conduct product demonstrations and training sessions for customers to ensure effective utilization of software solutions.

3· Collaborate with the sales team to understand customer needs and provide technical solutions that align with business objectives.

4· Support customers through the entire lifecycle, from initial product installation and configuration to troubleshooting and post-sales assistance.

5· Develop and maintain strong relationships with clients to enhance customer satisfaction and drive ongoing business.

6· Stay up-to-date with the latest trends and technologies in manufacturing and Smart Manufacturing.

7· Assist in developing and delivering customized solutions to meet specific customer requirements.

8· Troubleshoot and resolve technical issues, providing solutions in a timely and professional manner.

9· Document and share knowledge to improve internal processes and customer support.

Qualifications

1. Strong knowledge of manufacturing processes and technologies.
2. Understanding of Smart Manufacturing concepts and how to integrate digital solutions into traditional manufacturing environments.
3. Excellent problem-solving, communication, and interpersonal skills.
4. Ability to work effectively with cross-functional teams and customers.
5. Ability to travel to customer sites as needed.
6. 3 years of experience as Technical Solution Provider/Application Engineer/ Software Solution Provider. Preferable candidate experience in using SolidWorks/SolidCAM