Technical Sales Specialist

Innopest Malaysia; Puchong; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to innovative pest control solutions as a Technical Consultant. This role offers a unique opportunity to leverage your technical expertise and sales skills to provide effective pest management solutions that meet industry standards. You will engage with diverse clients, conduct assessments, and develop tailored solutions while fostering strong relationships. With a focus on continuous learning and professional development, you will thrive in a dynamic environment that values innovation and sustainability. If you are passionate about making a meaningful impact, this is the perfect opportunity for you.

Benefits

Competitive salary package

Comprehensive insurance coverage

Professional Development

Work-Life Balance

Career Advancement

Qualifications

• Bachelor’s degree in Environmental Science or related field required.
• Proven sales experience in pest management or similar role.

Responsibilities

• Proactively seek leads and engage with potential clients.
• Conduct on-site inspections and recommend tailored pest solutions.
• Build and maintain strong relationships with clients.

Skills

Technical Expertise in Pest Management

Analytical Skills

Problem-Solving Abilities

Communication Skills

Interpersonal Skills

Self-Motivation

Teamwork

Persistence and Resilience

Ethical and Honest Approach

Adaptability

Education

Bachelor’s degree in Environmental Science

Sales experience in pest management

Job description

Overview

Innopest is dedicated to providing innovative and eco-intelligent pest control solutions. We are seeking a skilled Technical Consultant to join our team. This role involves providing technical expertise and support to our clients, ensuring the implementation of effective pest management solutions that comply with industry standards such as GMP, ISO, and HACCP.

Responsibilities

1. Customer Acquisition & Lead Generation

• Proactively Seek Leads: Use various channels (cold calls, online platforms, door-to-door, and referrals) to find new customers.
• Engage with Clients: Reach out to residential, commercial, and industrial clients who may benefit from Innopest’s services.
• Networking: Build a network of potential clients by attending local events or collaborating with real estate or property management firms.

2. Needs Assessment & Consultation

• On-Site Inspections: Visit customer premises to assess pest issues and identify suitable solutions.
• Educate Customers: Explain pest problems, potential risks, and the importance of effective pest control.
• Tailored Solutions: Recommend Innopest’s services based on client-specific needs (e.g., termite risk management, integrated pest management, etc.).

3. Sales Process Execution

• Prepare Proposals: Draft and present quotes, contracts, and service agreements.
• Close Deals: Use effective sales strategies to secure clients while maintaining ethical practices.
• Upselling and Cross-Selling: Promote additional services or ongoing maintenance plans for long-term pest management.

4. Customer Relationship Management

• Build and maintain strong relationships with customers, ensuring loyalty and repeat business.
• Follow up after service to gather feedback and address any concerns.
• Serve as the client’s main point of contact for any questions about services or pest-related issues.
• Offer expert advice on the use and implementation of pest control systems, ensuring compliance with relevant standards (GMP, ISO 22001, ISO 45001, ISO 14001, ISO 9001).

5. Collaboration with the Operations Team

• Work closely with Innopest’s technicians to ensure smooth service delivery.
• Provide accurate details from the sales process to assist with operational planning.

Skills and Attributes

• Technical Expertise: Strong understanding of pest management systems, chemical applications, and relevant industry standards (ISO 9001, ISO 14001, ISO 45001).
• Analytical Skills: Ability to assess complex situations, analyze data, and develop effective solutions.
• Problem-Solving Abilities: Proficient in diagnosing issues quickly and implementing corrective actions.
• Communication Skills: Excellent verbal and written communication skills for effective client interaction and report generation.
• Interpersonal Skills: Strong relationship-building skills to foster trust with clients and colleagues.
• Self-Motivation: Staying proactive in meeting sales targets and handling rejection.
• Teamwork: Collaborating effectively with operation teams.
• Persistence and Resilience: Maintaining motivation despite rejection or setbacks.
• Ethical and Honest Approach: Promote transparency by providing honest and realistic assessments without pressuring clients into unnecessary services.
• Continuous Learning: Stay informed about pest control trends, new services, and competitors in the region.
• Adaptability: Ability to adapt to changing circumstances and new technologies in the pest control industry.

Qualifications

• Bachelor’s degree in Environmental Science, Biology or a related field.
• Proven Sales experience as a Technical Consultant, Customer Service, Sales Representative or similar role in the pest management or related industry.
• Familiarity with ISO standards (9001,14001, 45001) is highly desirable.
• Relevant certifications in pest management or technical consulting are a plus.

Other Information

Work Environment: The role may involve fieldwork as well as office-based tasks. Flexibility in working hours may be required based on client needs.

Travel Requirements: Occasional travel may be necessary for client visits or training sessions.

Benefits

• Competitive salary package with performance-based commissions and bonuses.
• Comprehensive insurance coverage: including medical and accidental benefits.
• Professional Development: Access to ongoing training programs and workshops to enhance skills and knowledge in the field.
• Work-Life Balance: Flexible working hours and the possibility of remote work options where applicable.
• Career Advancement: Opportunities for career growth within a dynamic organization committed to innovation in pest management.

Join us at Innopest where you can make a meaningful impact through innovative pest management solutions while contributing to a sustainable environment. If you are passionate about technology and committed to excellence in service delivery, we encourage you to apply.