Technical Operations Analyst

Peridotfinancing; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a Technical Operations Analyst to join their global team. This role involves providing critical application support and technical consultancy, ensuring system stability, and managing data integrity across platforms. The ideal candidate will have a strong background in SQL, alongside Java or Python knowledge, and will thrive in a collaborative environment. You will engage directly with clients and cross-functional teams to troubleshoot issues and enhance system performance. If you are self-motivated and passionate about technical excellence, this position offers an exciting opportunity to make a significant impact.

Qualifications

• 3+ years in technical support or related experience.
• Strong root-cause analysis skills and excellent communication.

Responsibilities

• Provide first-line and escalated support for users.
• Oversee database performance and ensure data integrity.
• Create and maintain PowerBI reports and documentation.

Skills

SQL

Java

Python

Technical Reporting

Problem-Solving

Communication Skills

Education

Bachelor’s degree in IT

Tools

PowerBI

Job description

GSCF|www.gscf.com

GSCF is the leading global provider of working capital solutions. The company empowers companies and their financial institution partners to accelerate growth, unlock liquidity and manage the risk and complexity of the end-to-end working capital cycle. GSCF’s innovative Working Capital-as-a-Service offering combines the power of an end-to-end connected capital technology platform with expert managed services and alternative capital solutions.

GSCF’s team of working capital experts operates in over 75 countries, offering a truly global and holistic perspective to solve working capital efficiency challenges.

The Role

An experienced Technical Operations Analyst is sought to join a global team dedicated to application support, technical consultancy, and data management. This individual will act as the technical face of the company, providing expertise in application stability, client support, and system improvements; in addition to hands-on troubleshooting, coordinating with cross-functional teams, and engaging directly with clients to resolve technical issues. Proficiency in SQL and knowledge in Java and/or Python is highly beneficial.

How You Will Make an Impact:

1. Technical & Business Application Support: Provide first-line and escalated support for internal and external users, resolving issues promptly and engaging in technical discussions with clients and project teams.
2. Subject Matter Expert (SME): Act as a key technical consultant, offering insights, guidance, and training on GSCF applications to both internal stakeholders and external clients.
3. Database & Data Transfer Management: Oversee database performance, handle controlled data manipulations, and ensure reliable data transfer between systems while maintaining data integrity and security.
4. System Connectivity: Manage connectivity with customer systems, ensuring stable and efficient data integration and communication flows.
5. Code-Level Troubleshooting: Utilize Java knowledge to assess application code for troubleshooting.
6. Release Management: Coordinate release processes, from gathering requirements and testing to deployment, along with conducting post-deployment validation.
7. Reporting & Documentation: Create and maintain PowerBI reports, and document system architecture and technical processes comprehensively.

What You Bring to the Team:

1. Bachelor’s degree in IT or equivalent professional experience
2. Proficiency in SQL
3. Experience or familiarity in Java and/or Python
4. Strong root-cause analysis skills, with proficiency in technical reporting and documentation
5. Excellent communication skills in English, both written and spoken
6. 3+ years in technical support or related experience
7. Background in B2B integration and release management
8. Demonstrates strong analytical thinking and problem-solving skills
9. Self-motivated, proactive, and adaptable to changing priorities and environments
10. Excellent collaborator with a commitment to end-user support and technical excellence

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law.