Technical Operation Support

UNITED DOTZ (M) SDN BHD; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A local service provider is seeking a motivated Technical Operation Executive to provide in-house technical support and repair services. The role requires prior experience in machine repair, proficiency in Bahasa Malaysia and English, and a willingness to travel across Kuala Lumpur and Selangor. Fresh graduates are welcomed. The company offers a supportive environment and performance bonuses.

Benefits

Friendly work environment

Performance Bonus

Qualifications

• Must have own transportation (motorcycle/car).
• Comfortable working in a dusty environment.
• Willing to travel across Kuala Lumpur & Selangor.
• Prior experience in machine repair preferred.
• Basic IT knowledge is an advantage.

Responsibilities

• Provide technical support primarily in-house.
• Repair photocopiers and machine components.
• Conduct performance stress tests and quality assurance.
• Provide customer support via company phone.
• Maintain service logs and records.
• Manage office administration and inventory control.

Skills

Proficient in Bahasa Malaysia

Proficient in English

Strong organizational skills

Effective problem-solving skills

Excellent communication skills

Time-management skills

Ability to work independently

Ability to work collaboratively

Education

SPM Certification or higher qualification

Job description

Location:Ara Damansara, PJ
Employment level:Junior Executive
Role:Technical Operation (Mostly indoor)
Working time:Monday to Friday, Full-time

Job Summary

We are seeking a motivated and detail-oriented Technical Operation Executive (Indoor) to join our team. In this role, you will coordinate with clients and internal teams to provide timely assistance, support and solutions. The ideal candidate is proactive, able to work independently or as part of a team, and committed to delivering excellent service.

Key Responsibilities

Primary Duties:

• Primarily based in-house, providing technical support to our teams.
• Refurbish and/or repair photocopiers and machine components.
• Conduct performance stress tests and quality assurances before deployment.
• Provide customer support via company phone, ensuring timely and satisfactory resolution of client inquiries and issues.
• Maintain accurate service logs and records.
• Manage overall office administration, including inventory control and supply management.
• Maintain and manage stock levels of consumables and spare parts; coordinate refurbishment of eligible components.
• Assist to attend on-site for delivery, troubleshooting and rectification whenever necessary.
• Report or escalate notable cases when required.
• Coordinate with the supervisor for task assignments.

Additional Duties:

• Provide first-level support via phone and remote applications.
• Perform other related duties as assigned.

Job Requirements

About Yourself:

Must have own transportation (motorcycle/car).

Comfortable working in an environment where dust and toner particles may be present.

Willing to travel across Kuala Lumpur & Selangor.

Proficient in both Bahasa Malaysia and English (written and spoken).

Education

Must possess at least an SPM Certification or a higher qualification.

Experience

Prior experience in machine repair or related technical operations is preferred.

Basic IT knowledge is an advantage (training will be provided).

Fresh Graduates are welcome to apply.

Excellent communication and interpersonal skills.

Strong organizational and time-management skills.

Ability to work independently and collaboratively.

Logical thinking with effective problem-solving skills.

What We Offer

A friendly, supportive work environment within a growing company

Performance Bonus

About United Dotz (M) Sdn. Bhd.

United Dotz (M) Sdn. Bhd. is a provider of sales, maintenance and overhaul services in office printing industry.

Registration No. 202201046963 (1492660-W)

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Operations Support Role?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?