Technical Onboarding Specialist (JOHOR BAHRU & KUALA LUMPUR)

Synergy Alliance; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading software firm in Malaysia is seeking a Technical Onboarding Specialist to drive the technical support activities for sales and marketing teams. The role involves leading customer engagements, preparing technical documentation, and ensuring satisfaction through effective project deployment in a dynamic, startup-like environment. Candidates should have a diploma in relevant fields, 3+ years of experience in the software or Cyber Security sector, and possess strong problem-solving and interpersonal skills.

Qualifications

• Minimum 3 years of experience in pre-sales or technical support.
• Subject matter expert in software, applications, or Cyber Security.
• Fluency in Mandarin is an advantage.

Responsibilities

• Lead customer business value identification and integration of solutions.
• Support sales teams with technical expertise.
• Execute customer demos and document solution alignment.

Skills

Problem-Solving

Interpersonal Skills

Technical Support

Education

Diploma in Computer Science

Diploma in Information Technology

Diploma in Electrical/Electronic Engineering

Job description

Technical Onboarding Specialist (JOHOR BAHRU & KUALA LUMPUR)

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An Onboarding Specialist undertakes technical support activities aligned with company needs. The successful candidate will support sales & marketing teams with technical activities related to project deployment & maintenance, supporting organizational strategies and objectives.

Responsibilities:

• Lead customer business value identification and discovery, understanding how our solutions and their unique differentiators can be integrated within the customer's existing architecture, business environment, and requirements.
• Support sales activities and collaborate with sales & marketing teams from a technical perspective.
• Lead technical demonstrations: execute demos for customers, internal sales, and marketing teams. Create and document alignment between technology demonstrations and solution vision. Ensure high-quality demo curation, execution, and delivery, engaging with various customer roles.
• Lead technical workshops, seminars, and engagements to provide in-depth understanding of our solutions from an engineering & technical perspective.
• Stay updated on market competitors across our product portfolio and position our solutions as best-in-class.
• Prepare technical responses to RFPs and other documentation as required.
• Contribute to project deployment & maintenance by providing technical expertise to ensure successful delivery and customer satisfaction.

Requirements:

• Diploma in computer science, information technology, electrical/electronic engineering, or related fields.
• Minimum 3 years of experience in pre-sales or technical support within the software/application/Cyber Security industry.
• Subject matter expert with extensive support experience in software, applications, or Cyber Security.
• Passion for IT, self-driven, and enjoys startup environments with strong problem-solving skills.
• Ability to work independently, energetically, and within agreed timelines.
• Fluency in Mandarin (written & spoken) is an advantage.
• Customer satisfaction mindset and strong interpersonal skills for customer interfacing.

Application Questions:

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Synergy Alliance Solutions is a Malaysia-based innovative software firm committed to delivering high-quality software and solutions to diverse clients. We leverage cutting-edge technology and industry best practices to create customized, scalable solutions that enhance business success. Our commitment to excellence makes us a trusted partner for organizations seeking operational efficiency and growth through digital transformation.

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