TECHNICAL IMPLEMENTATION CONSULTANT

Wizlynx; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

Wizlynx, a leading Cyber Security provider, is seeking a skilled professional to join its Managed Security Services team in Kuala Lumpur. This role involves supporting pre-sales processes, managing vulnerabilities, providing exceptional service implementation, and collaborating with both customers and internal teams. Ideal candidates have a background in cyber security, a strong understanding of network infrastructures, and are adept at communicating technical concepts clearly.

Benefits

Medical Insurance

Performance Bonus

Overtime Pay

Annual Leave

Qualifications

• Minimum 2-3 years technical experience in cyber security.
• Exposure to IT security solutions and SOC environments is an advantage.
• Understanding of LAN/WAN, firewall concepts, VPN technologies.

Responsibilities

• Conduct system health checks, backups, and troubleshoot escalated issues.
• Analyze and remediate vulnerabilities across infrastructure.
• Support technical pre-sales activities and engage with vendors.

Skills

Analytical

Problem Solving

Communication

Education

University degree in IT or related field

Tools

Nessus

Job description

wizlynx group, with the founding core of our company headquartered in Switzerland since 1992, is an ethical, trustworthy, and vendor agnostic global Cyber Security provider. Our vision is to be a best-in-class global Cyber Security company, enabling customers to focus on their core business by providing high-quality, value added and innovative Cyber Security services.

As part of the Managed Security Services (MSS) team, this technical and customer-facing role provides support to the pre-sales process to showcase the scope and capability of our services, guide the customer to determine their needs, validate feasibility, recommend the right solution, and ultimately implement the cyber security solution.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Vulnerability & Internal Infrastructure Management

Conduct routine system health checks, backups, and capacity planning.

Troubleshoot escalated issues to maintain uptime and performance.

Analyze scan reports (e.g., Nessus) to identify and remediate vulnerabilities across internal infrastructure.

Review and apply regular patching and system hardening for Windows and Linux environments.

Maintain up-to-date documentation for configurations, processes, infrastructure, remediation and patching activities.

Provide regular reporting on patching status, system health, and vulnerabilities.

Collaborate with the Technical Services Lead, act as the go-to escalation point for complex technical issues and handle escalations effectively.

Technical Pre-Sales:

Understands the technical services and technology solutions offered across the MSS portfolio, including but not limited to DDoS, WAF, CTI, and simulated phishing

Provide specific technical expertise (or undertake investigation) to support the scoping and feasibility of security and network requirements (position solution capabilities and technical constraints to determine solution-fit and general feasibility)

Translate technical complexity into clear deliverables and maintain alignment with scope and compliance standards

Leverage internal or external technical documentation and pre-sales aids (presentations, etc.), or create them as required, and tailor them to the customer opportunity

Present applicable materials, lead the scoping, setup, and execution of solution demonstrations and/or POC requirements, collaboration with vendors and internal teams.

Engage with vendors to facilitate pre-sales activities and feasibility of customer requirements

Validate technical feasibility, support sizing (effort estimation) requests, and provide recommendations to optimize the solution fit, customer value-add, and implementation

Provide guidance in the procedures and timing to implement services

Review RFI responses and commercial proposals to ensure alignment with technical feasibility, agreed scope, schedule and service capability

Service Implementation:

Accountable and the Single Point of Contact (SPOC) for an assigned task

Diligently perform technical tasks (allocated by the Technical Services Lead) for a defined technology/system to support customer engagement/service or internal requirements, including, but not limited to:

Design, install, configure, administer, and monitor the solution

Management of incidents and requests aligned with SLAs.

Ensure tasks are executed in accordance with the applicable customer SLA following the SOP and quality and compliance guidelines

Liaise with vendors, the customer, and third parties as necessary to ensure the successful implementation or ongoing operation of the security solution

Timely reporting of status of assigned tasks, identify issues and risks, and escalate to the respective Engagement Coordinator and/or Technical Services Lead as applicable

General:

Understand customer needs and translate (document requirements) into technical solutions

Breakdown technical complexity and manage issues within a fast-paced customer-facing environment

Respect the scope of the service/engagement, escalate potential changes immediately

Document actions, consult the SOP, and escalate if in doubt

Share learnings and support colleagues to maintain team and company results

Work independently to deliver high quality solutions for engagement and operational tasks

Actively maintain an up-to-date knowledge of cyber security trends, industry standards and compliance, seek opportunities to increase skills and experience with tools and techniques

Provide input to support innovation, development, and the competitive advantage of the company's services

Provide continual feedback on processes and technical learnings to support the development and implementation of resilient SOP, tools, documentation, and skills to simplify and optimize workflow, and ensure best practice, quality, and compliance adherence

Collaborate with colleagues to share knowledge, support continuous improvement, and maintain high service quality

Working Hours:

Monday to Friday:

Flexible start time (select from 08:00 but no later than 09:30)

9 hours fixed working period including 1 hour lunchbreak

Out of working hours support may be required (over-time/time-off compensation applicable)

Ideal Experience and Education:

Minimum of 2 to 3 years technical work experience, specifically in cyber security, networks, and infrastructure

IT security exposure and/or experience implementing or supporting solutions or working within a SOC environment is an advantage

Understanding of LAN and WAN concepts

Basic understanding in Routing and Switching protocols

Experience with Firewall concepts and VPN technologies (IPSec and SSL)

Wireless technologies and protocols know-how

Installation and configuration of network security architectures

Configuration of boxed solutions

Microsoft OS and Office productivity tools experience

University or similar desirable ideally in an IT discipline

Advantageous to have:

Hands on Experience with SOC, SIEM, Vulnerability management, Security Incident Response, in anti-malware, advanced threat protection, security devices log, IDS, IPS, Proxy etc.

Windows and Linux host-based security configuration, network, and cloud-based security systems.

Experience with Palo Alto, Barracuda, Cisco, Imperva, VMware, SolarWinds, ESET, VM Explorer products.

Language Skills

Ability to communicate clearly and concisely, both orally and in writing, in English, as well as local language

Soft Skills

Analytical approach and strong problem-solving skills

Can work alone and follow detailed instructions

Meticulous and disciplined to follow procedures

Ability to simplify complexity, and create clear and structured documentation

Team oriented

Flexible can-do attitude and reliable

Comfortable to engage colleagues and customers in a technical and business environment

Professional and friendly approach and appearance

Willingness to work out of hours and travel if required

Who we are

wizlynx group is an ethical, trustworthy, and vendor agnostic Swiss Cyber Security provider. Our customers rely on us to effectively protect their business and trade secrets against any form of cybercrime, such as malware outbreak, malicious insiders, cyberattacks, cyber espionage, data leakage, and more.

We live and breathe Cyber Security! For this reason, we have designed a service portfolio that covers the entire risk management lifecycle to ensure our customer benefits the most from our passion and experience, but primarily to maximize their protection.

Our Cyber Security Services rely on highly skilled security professionals and penetration testers with long-lasting experience, both in defense and offense, while holding the most recognized certifications in the industry.

Apply now if you think you are a good match! We will respond to let you know what the next steps are, but in the meantime feel free to check us out:https://www.wizlynxgroup.com/

Unlock job insights

Salary match Number of applicants Skills match

Computer Software & Networking 51-100 employees

Headquartered in Switzerland, wizlynx group is a global IT company, employing more than 140 highly skilled IT associates and serving more than 1000 clients. Our vision is to be a best-in-class global IT company, enabling customers to focus on their core business by providing them high- quality, value added, innovative and secure managed services.

Wizlynx is an IT service provider with extensive experience in infrastructure and network security solutions, which complement our high level of competency in Information Security, Quality & Project Management for enterprise IT organizations. With numerous credentials and extensive experience in the pharmaceutical, banking, insurance, telecom, nutrition, and IT industries, wizlynx can readily provide regulated industry sectors with the following portfolio of services:

Project, Quality, Engineering and IT Security Competence Centers Innovation, implementation, and instantiation of solutions 24/7 Operational Competence Centers for Access & Authentication, Extranet & Firewall And, with a standardized set of core processes, our functional areas are able to share technology, services and administrative functions, enabling a more efficient and effective workforce.

Headquartered in Switzerland, wizlynx group is a global IT company, employing more than 140 highly skilled IT associates and serving more than 1000 clients. Our vision is to be a best-in-class global IT company, enabling customers to focus on their core business by providing them high- quality, value added, innovative and secure managed services.

Wizlynx is an IT service provider with extensive experience in infrastructure and network security solutions, which complement our high level of competency in Information Security, Quality & Project Management for enterprise IT organizations. With numerous credentials and extensive experience in the pharmaceutical, banking, insurance, telecom, nutrition, and IT industries, wizlynx can readily provide regulated industry sectors with the following portfolio of services:

Project, Quality, Engineering and IT Security Competence Centers Innovation, implementation, and instantiation of solutions 24/7 Operational Competence Centers for Access & Authentication, Extranet & Firewall And, with a standardized set of core processes, our functional areas are able to share technology, services and administrative functions, enabling a more efficient and effective workforce.

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Perks and benefits Medical Dental Vision Performance Bonus, Overtime Pay, EPF/KWSP, Annual

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