Technical Field Support Engineer

KONE; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

KONE is seeking a Technical Support professional in Petaling Jaya, Malaysia, to provide remote assistance, train technicians, and ensure quality and safety standards. The ideal candidate will have a diploma and at least 5 years of experience in the elevator or escalator sector, demonstrating excellent troubleshooting and communication skills. Join us for an opportunity to grow within a global organization and make a significant impact in the industry.

Benefits

Career progression opportunities

Comprehensive reward packages

Learning and development programs

Inclusive work environment

Qualifications

• At least 5 years of experience in the elevator or escalator industry.
• Proven expertise in troubleshooting, testing, and commissioning.
• Strong interpersonal and communication skills.

Responsibilities

• Provide remote technical support and identify root causes.
• Train local technicians and assist with spare part identification.
• Create quality reports and ensure compliance with safety guidelines.

Skills

Troubleshooting

Testing

Commissioning

Interpersonal Skills

Communication Skills

Education

Diploma or higher qualification in a related field

Job description

What will you be doing?

Technical Support

• Provide remote technical support to maintenance technicians, identifying root causes and corrective solutions.

• Assist with spare part identification and proximity stock definition for new installations.

• Deliver 24/7 Connected Services analytics and support, including configuring and repairing KONE Remote Monitoring (KRM) devices and connections.

• Log all cases in the THD tool and escalate to relevant experts or global support as needed.

• Create knowledge base articles to share technical insights.

• Propose sales solutions (e.g., Packaged Service Repairs) to improve equipment reliability, comfort, and safety.

• Support sales by assessing the maintainability of equipment before tendering for maintenance contracts.

Training

• Train local technicians during site visits or scheduled training sessions.

• Collaborate with local training centers to deliver courses and share expertise.

Quality

• Create quality reports after providing remote support or conducting site visits, highlighting corrective actions.

• Proactively identify root causes of recurring issues and recommend actions such as training or issuing field guidelines.

• Conduct Clinical (Clinica) reviews and escalate cases for further attention.

Safety

• Adhere to KONE’s global safety processes and guidelines.

• Ensure compliance with customers, partners, and KONE safety rules.

• Report and address safety concerns, stopping operations if safety violations or hazards are detected.

People Leadership (for Experienced Troubleshooters)

• Allocate daily tasks, monitor team performance, and ensure adherence to KPI/SLA targets.

• Drive competence development, address skill gaps, and facilitate knowledge sharing within the team.

• Collaborate with the Technical Helpdesk Manager to support operational excellence.

Are you the one?

• Diploma or higher qualification in a related field.

• At least 5 years of experience in the elevator or escalator industry.

• Proven expertise in troubleshooting, testing, and commissioning.

• Strong interpersonal and communication skills with a collaborative mindset.

What do we offer?

• Career progression and opportunities within a global organization.

• Comprehensive reward packages that inspire and motivate.

• Learning and development programs to enhance your professional skills.

• A vibrant and inclusive work environment where your ideas are valued.

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers