Technical Engineer – Red Hat

CTC GLOBAL SDN BHD; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company in IT support and services is looking for an experienced technician to manage preventive maintenance activities and support project deployments. The ideal candidate will have substantial experience in Red Hat technologies, excellent communication skills, and the ability to work autonomously or as part of a team. This role involves direct client engagement, incident management, and proactive recommendations for operational improvements.

Qualifications

• 3-5 years of support and deployment experience in IT environments.
• Proven experience in using various Red Hat technologies and tools.
• Preferred RHCE certification for added advantage.

Responsibilities

• Schedule and conduct preventive maintenance activities.
• Provide technical assistance to Level 1 Engineers.
• Manage deployment projects and ensure adherence to timelines.

Skills

Communication

Project Management

Technical Support

Education

Diploma/Degree in Information Technology

Tools

Red Hat Linux

Red Hat Satellite

Red Hat Virtualization

Red Hat Ansible Automation Platform

Red Hat OpenShift Container Platform

Red Hat Jboss

AMQ

Job description

• Schedule with customers on preventive maintenance activities.
• Generate comprehensive preventive maintenance reports.
• Upload preventive maintenance reports to Field Service Management System.
• Update tickets in a timely manner in Field Service Management System.
• Provide technical assistance to Level 1 Engineers.
• Provide onsite or offsite support to customers.
• Prepare incident reports if required.
• Prepare problem management reports, if required.
• Handle small scale projects independently and assists in large scale project deployment.
• Assist in project deployment and ensures deployment according to timeline.
• Provide input to develop documents for projects.
• Capture and updates project implementation technical issues for lessons learned.
• Conduct project testing and commissioning with customers.
• Update installation tickets in a timely manner in Field.

Requirements

• Diploma/Degree in Information Technology or equivalent
• Minimum 3-5 years support and deployment working experience related in IT related environment with Red Hat Linux, Red hat Satellite, Red Hat Virtualization, Red Hat Ansible Automation Platform, and Red Hat OpenShift Container Platform
• Outstanding verbal and written communication skills and ability to convey complex information to customers clearly and concisely
• Direct experience with a variety of hardware and software vendors
• Ability to manage and cooperate with various levels of stakeholders up to C-level
• Knowledge of Red Hat Jboss and AMQ is an added advantage
• Preferred Minimum Certifications: RHCE
• Ability to work independently and within a team
• Respond to high-level escalation and resolution, root cause analysis of any issues that may arise as well as mitigation plan
• Primary point of contact for the client
• Service request ownership
• Proactive notification of relevant bugs/issues, releases, software advisories that could impact the customer environment
• Ensure proper and timely resolution of cases within SLA’s
• Conduct regular service review meeting to discuss request status report, software versions and upcoming projects
• Provide recommendations for operational optimization for efficiency, resilience and sustainability
• Engagement with Principal & internal support teams
• Provide visibility of Principal’s roadmaps
• Workshop/education (webinars) sessions to keep customer informed on specific technologies or processes